Don Bates Insurance at 2407 W Colorado in Colorado Springs is the worst. They underwrite for Hartford Insurance. Don Bates offers the worst people and the worst service I have even seen. They care more about their business relationships then their client relationships. Here are my first hand experiences: After some home damage I called to get SERVPRO out to clean up after the initial cleanup I preformed due to their inability to simply tell me when they were able to make it out to my home. Still I had only spoken to Angie, the assigned Hartford/Don Bates Insurance agent, once for over three weeks she refused to call me back or answer my e-mails. I was frustrated that there was no one on the other end helping me get my home back in order. I got so feed-up with the lack of communication I asked for Angie to be removed from my claim. I was then assigned Larry Doby. This clown was not much better and kept putting me off due to family problems and his children?s soccer games. I
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