I can't even really provide this company a rating of one star. I booked Dolly the Trolly over a year in advance for my wedding - I did not want a regular limo that I would have to be crouched down in with my wedding dress and like the idea of the comfort of the trolly. In addition, I have a very large wedding party and the trolly seemed the perfect solution (I had originally looked at the coach bus limos, but the trolly seemed to be an incredible novelty that was different from what most had). I called 2 wks before the wedding to confirm everything, and the wedding details were noted and I was told everything was great and ready to go. One week before the wedding, I received a call saying that the trolly was not going to be available now for the wedding, but they did have two matching limos that seated 12 each for me. When I commented that this was unacceptable, because I needed a vehicle that could seat 20 and I had reserved the trolly for a reason, I was told that was all they could do. I explained that they needed to then find a solution and get me something comparible to the trolly and they couldn't find something else, and I had to use the 2 limos, I would expect a huge price deduction. They refused. I ended calling other companies on my own and found one that could help us who will be able to meet our needs, but I'm still waiting for my $250 deposit to be refunded to me from Diamonds. Save the headache and the money - go elsewhere.
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