Dial One Schilling Plumbing Heating & Air Conditioning

They came in and fixed my heat. We will see if it stays fixed. more

I was with a friend who hired Dial One to replace their air conditioner. Dial One was professional and was honest. As it turns out, the air conditioner was able to be repaired for about $300 and did not need replaced at all. Dial One promptly informed us of the good news and did not try to force my fried to buy a new air conditioner. Dial One is honest and ethical. I highly recommend their service! more

I am always pleased with Dial One Schilling. The most recent call I made was to unstop one of my toilets. Scott came and ran a snake down it, and the whole job took just a few minutes and it was all corrected. Another recent experience I had was a repair on the internal plumbing for one of my showers. They had to go in through a closet wall to get to plumbing, and that job was completed satisfactorily. I was happy with their work. In fact, I have never had them out where they did not promptly take care of the problem. I can give them nothing but high ratings. I first called Dial One Schilling about six years ago when I had a problem with the contractor who originally installed and maintained my unit. The service was not adequate. Moisture was seeping down under the installation in the attic, and their normal maintenance technical had just looked at it a few days before a crack formed in my ceiling beneath the leak. Dial One Schilling took care of that problem and I terminated the maintenance contract with the other company to set up a new contract with Schilling. I have been with them ever since. Beyond servicing my central heating and air conditioning, they provide all plumbing services I need. And they are very accommodating in emergencies. Their service is excellent. Juanita Cooke RESPONSE FROM Dial ONE Schilling Plumbing, Heating & Air Conditioning: Thank you. We appreciate you being a loyal customer. Please let us know if we ever fail to meet you expectations. more

I needed a new air conditioner. I told Dial One I wanted an energy efficient, higher quality model that qualified for the government and other rebates being offered. A unit was installed that was not energy star rated, bottom of the line, and was not eligible for any rebates. AND, I was charged $6000! Mr. Schilling refused to replace the unit with an air conditioner that I asked for. Dishonest!! RESPONSE FROM Dial ONE Schilling Plumbing, Heating & Air Conditioning: Unfortunately, not all reviews are honest and this is great example. Yes, this customer was clearly unhappy, but they should have directed the anger at themselves for making a buying decision not in line with the standards they later established for themselves. This was an emergency replacement of air conditioning equipment during an exceptionally hot period. Their choices were limited due to the demand they themselves placed on us to work within their time frame. Questions about government rebates weren't asked until AFTER the job was installed. We selected the best possible equipment that was compatible with their immediate needs. Energy Star equipment was not an option based on the parameters they themselves set, although options were given for upgrading their system for more efficiency, but they chose not to take those options. The job itself was installed perfectly and we have received no complaints about the operation the system or the workmanship. Lastly, they lied about what they were charged for this job, adding $600 to the actual charge in their review. This is not the only place they have chosen to trash our company. They have posted reviews on other websites and lodged a complaint with the Better Business Bureau. The BBB investigated and found no merit to their complaints. We have an A rating with the BBB. Requests asking them to remove the reviews, or at least post factual and honest reviews have gone unanswered. From this we learned that despite our best efforts to satisfy a customer, not everyone will appreciate the effort. Folks, please do yourself a favor and take the time to shop BEFORE you make a purchase. Reading these reviews is great start. more

I am complimentary of their courtesy, timeliness, and assessment of the plumbing issues, but I would have preferred the least costly solution had been offered. I know that there are less costly options, and I was not offered the most affordable solution. However, I will say this: The reason I was not offered the least costly option is because Schilling would not want to guarantee the repair. D. Green RESPONSE FROM Dial ONE Schilling Plumbing, Heating & Air Conditioning: Apparently Mr. Green sought other opinions and found someone to do the job at a lower level than what we recommended. A common complaint that we hear about other companies is "why didn't they do the job right the first time?" While it may just be lack of training or experience, often times the answer is the customer was unwilling to pay to have the job done properly. Generally, we won't offer solutions that we can't warranty, however if do to your financial circumstances you just need something temporarily patched up, just let us know and we may be able to offer a less expensive repair with the understanding that this temporary repair is not recommended or warrantied. more

We've been using Dial One Schilling for 10 or 15 years. They do everything for us and make sure we are always up to code. Sometimes George himself comes out to check up on our house, but usually we have Mike. They are all very courteous. In over 10 years of service they have almost never had to come back to fix something. They really do excellent work. They really want to do it right the first time, and George is a task manager who wants his clients to become repeat customers. He really wants his people to do it right. If they don't feel like they will be able to accomplish a project they bring out a specialist that they know will do a good job, like when I needed re-piping. A lot of people in my neighborhood use them, and I highly recommend them, especially if you are in a hurry. If the guys are out at my house and notice something that needs to be fixed, they will fix it for me right there so that I don't need to make another appointment. They really are personable, not only with people, but with dogs as well. Dial One really has chosen good people to work with. more

I recently had a plumbing emergency and contacted Dial One Schilling after finding them on Google. They were very responsive, gave me a fair quote and got the job done quickly. The technician was courteous and professional. I have already started recommending them to my friends. more