I rented a house through this company for nearly 4 years. I was aways faithful in paying my rent on time and in full as well as I took care of the house I was living in as if it was my own. My standards of cleanliness were high and I made sure to go out of my way to take care of any minor repairs needed.
Throughout my years renting in this 60 year old house many repairs were needed. Most of the minor repairs were done in a somewhat timely matter but usually in the cheapest way possible. A bedroom door handle was broken, they fixed the part and did not replace the handle. Not even a month later the handle breaks again. The last year of renting this house there were several repairs I requested and they fixed. This included the kitchen tile, which was severely cracked and damaged from years of wear. The damage was so severe that it became dangerous for anyone to walk on the tile barefooted. This was especially a problem with me having small children in the house.
Other repairs also were never done, including the shower tile which not only was leaking water into the wall, but was nearly impossible to properly clean. There was a broken sliding closet door which was never repaired, and the majority of the old crank windows did not open. I reported all these needed repairs individually as well as during the yearly inspection of the house done in January 2011.
All of this added to my frustration with Desert Realty and impeded my desire to move. Moving out of the property I completed all of the requirements needed to get my security deposit back in full. This included filling in nail holes, cleaning, etc. I intentionally took time off work on November 1st, 2011 so that I could be there during the inspection walk through. The inspector was pleased with what he saw at the property and was friendly and helpful. I was lead to believe everything is fine and I should receive my security deposit back in full. Sure enough that was not the case. They kept $200 of my deposit for what they claimed was requests from the new tenants to have the old wood floors cleaned and several of the cheap sun warned shades replaced. I disputed the deductions and was not given a fair opportunity to defend my case.
I strongly suggest NEVER renting from Desert Realty if you want to be treated fairly and with respect. Most of there employees have been working together for many years, and this has shown me only that they have mastered the art of cheating their tenants. They are cheap, rude, and only care about their own accounts and not the owners or the tenants well-being.
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