Dekalb County Water & Sewer

Horrible Customer Service! After two billings of astronomical water bills I contacted DeKalb County Water & Sewer to come out and check my meter for a leaks. We corrected the problem and then went to the office to request an adjustment on our bill. We followed all the steps. I've made several attempts for the last 2 weeks to contact them to no avail. since their ENHANCED AUTOMATED TELEPHONE SYSTEM just takes you through the horse and pony show to tell you that all the agents are busy and to try your call at a later time. Really!? It doesn't matter the time of day you call.... it's always the same. I have resorted to emailing. As a residence of Dekalb County. I am very disappointed with the services rendered while you are empting my purse! more

We have a water outage in our neighborhood and there is no number to call, as far as I know, to report it. more

I have had no less than 5 incorrect water bills from the utility. Some were in over $700.00 in a billing cycle. Pros: Its the only one in town Cons: Incorrect Billing of gallons at least 5 times. more