D'Elegance Salon & Day Spa Katy

First asked if they could thermally straighten my hair today, I was informed that they could. Upon arrival they informed me they didn't have the chemicals. They suggested strip my color to even out color. Worse now, I don't know the color of my hair? Guy extremely rough. Not being tender headed, I needed to lie so that he would be gentle & did not work. He was aware of my pain & amused by it. Dirty towel provided, splashing my face w/chemicals. Threw me a towel so I can wipe my own face. Iin a hurry & half ass "fixed" my hair?? Informed by differnt salon they can't straighten my hair for 90 days due to them "fixing" color. Asked D'Elegance if color striping would hinder my straightening, assured not. RECOMMENDED IF YOU WANT TO PAY TOP $ TO GET TREATED LIKE CRAP AND WALK OUT W/RUINED HAIR! Cons: over priced more

This spa skips on the "elegance". Professionalism was not anywhere to be noticed. I specified my tense areas (neck and lower back), and the masseuse didn't spend any more time on that than she did my hands. Her phone went off during the session, and she had to be a smoker b/c the smell of cigarette smoke was apparent through the smell of the cheap oils being used. She tried to make small talk when I told her that I just wanted to relax. I actually left with a headache I did not have when I walked in. I definitely do not recommend a massage here. more

The staff was the best that I have ever seen. They are all very helpful in answering any questions that you have. They all work togather to make sure that you are very happy and to make your time there all about you. Pros: inexpensivee, great staff, good parking Cons: none more

Very open and friendly staff. Every appointment has been right on time. Massage staff knowledgeabe in several modalities including energy balance. Pros: Plenty of Parking, Easy to get to, Competitive prices more

This is the best salon and day spa i have ever visited. They fullfilled my every needs. I recommend anyone who is anyone to come and visit this MAGNIFICANT place and experience for your self. Sincerely Kathy Milligan Pros: Good Service, Reasonable Price, Professional stuff Cons: none, none, none more

I went to get a hair cut & BLOND high lighted. she died my hair Dark brown w/ orange high lights. I started crying. They took me to the back so the other customer could not hear me. She tried to tell me I asked for my hair to look like this. She then told me that this is the color of hair I had.(I AM BLOND) She said she would do more high lights but now my hair is very dry. They told me to go wash my hair two times, let my daughter and friends see it and I will love it. I started crying harder and told them I would never like it. I asked for a refund and they said NO and my hair is so messed up it is falling out. Cons: don't take care of u, no refunds, mess up my hair more