Bought a wheelset that were touted by Cycle Path as quality (Neuvations) and experienced a 75% failure rate over the course of 18 months (that's one wheel failing every six months!). Supplier replaced them, but lost confidence in using the replacements... didn't want to set out on a ride with a 75% chance of walking home. I Wanted a refund for obvious chronically defective wheels. Roger, the owner, apparently believed that I got my money's worth from the wheels (any other riders routinely replace their wheels every six months?). The RIGHT thing to do was to take care of the customer. I'm left with a new set of probable defective wheels (which I won't ride) and with that feeling of ""I was taken to the cleaners"" on this one. Very dissatisfied.\r
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Prior separate diagnostic concern: Brought my wife's bike in for examination because a report by her that it was making a ""clicking"" noise. Cycle Path diagnosed the problem as coming from the pedals, and proceeded to attempt to sell me new pedals. Since it's my wife's decision regarding pedals, I took the bike home. I decided to examine the bike and noticed that the chain was a bit dry. I lubed the chain and lo and behold, no more ""clicking"" noise. One would think that a professional bike repair shop could certainly diagnose a dry chain! By the way... the pedals are still going strong.\r
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With plenty of other bike shops in town to choose from, I would choose one that stands behind the products it sells, and that has better skilled technicians in the area of diagnostics.
Pros: Locally owned
Cons: Products/diagnostic skills
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