We had a fantastic experience with Cowboy. We have had terrible experiences in the past and have heard horror stories from friends, so were nervous, but everything went very well. Maricruz was accommodating with scheduling, and when we finally got into our new home, the crew was quick and professional. We had one piece of furniture that was too big to fit down our stairs, and they told me they didn't think they could get it down and then offered a variety of options, including taking it apart and putting it back together, which I chose. Even with that they said they didn't think they could do it without scratching the drywall; I decided that was fixable and asked them to do it anyway. They miraculously only made a tiny scratch and got the piece where I wanted it. As they were putting it together, they noticed it was dirty and insisted on cleaning it! I was very impressed and was happy with the whole experience; they made an inherently stressful experience much less so.
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