Computer Exchange

I did not have to go to Mr Kelly to get satisfaction. I had a computer that would boot up but not display. The monitor would start to boot up, and then go dark. So I took it down and they diagnosed it as a bad graphic card. I was short on money to get the card that I really needed, they worked that out for me. Took it home, and it didn't work, took it back to them just before closing and they stayed late to make sure it worked. Took it home and still did not work. All this happened on a saturday. \r Monday morning i took the computer and the monitor down there, and sure enough the problem was the monitor. My old graphic card still worked with a different monitor. So was mis-diagnosed.. When I said i wanted to return the graphic card and trade it for a monitor, they said there would be a restocking fee, I mentioned that it was mis-diagnosed, and they waved the restocking fee, in addition the monitor came out to be a little over 10.00 more than the graphic card was. I had spent all my funds just to get the graphic card, told them I could not afford anymore, and they discounted the 10 bucks. \r So even though it was a mis-diagnosed, and I can't find fault in that, as I told them the monitor was powering on, and then going dark, and it would even work in safe mode, did not sound like a monitor problem. They worked with me in a very professional manner, even though I know I was a pain some of that time. \r So Kudos to your managers and staff Mr kelly. (This was in the north Augusta store btw) There were a number of staff members in the two days that helped me, different people monday than there was on Saturday, so I don't remember all their names. I think Brian was one, Tony was one, and the other 3 I do not remember names.. sorry about that. \r \r signed one very happy customer. more

I am Charles Kelly, founder and owner of Computer Exchange. Thank you for the nice reviews. And, yes, we are the oldest retail computer store in the area. We repair almost a thousand computers a month and build the best computer you can buy. We employ 25 people, most of them college students and they are very good at their job. We charge about half the price of the other stores. We repair laptops, sell new laptops and build custom rigs. We do alot of onsite home and business service and we basically turn flips for our customers. If anyone EVER treats you poorly at one of my store, get in touch with me, its very, very easy. Call the washington rd store or e mail me, charles@computerexchange. We will do everything within our power to make you happy and we are very good at doing just that. So many stores come... and then go.. its easy to start a computer store... its much harder to follow up and make all those customers happy. Well, its been fifteen years and so far we have made you guys happy. Please review us well and if you are inclinded to give a poor review, consider contacting me personally so that I may have a chance to make it right, not because I dont want a bad review, but because.... I want to make it right... I dont know any other way to do business. Thank you for your time.... Charles L Kelly Jr. more

I shopped very hard for my new computer. I ended up spending ab out $75 more for my system at Computer Exchange that I could have bought one for, but I can say, it is perfect. I mean, really, really fast... No junk software, and they installed all the stuff I would have, transfered my data at no charge from my old machine. And its just so much faster than the comparable machines I have seen. These guys are good... They also offer delivery and setup for like $50 and they have been around for over ten years more

These guys are really, really good. I had been to two other local stores, brought the computer to them and a guy actually fixed it AT THE COUNTER on the spot and didnt even charge me. I almost fell over.... Since then, I have been there a dozen times. The best techs, best prices and they build a great computer. I found out that they actually build computers for some of the other local resellers and repair computers for several other companies. They let me look at their tech room and I saw they had over 70 or 80 computers in for service and they get them fixed in like one or two days. Great company.. highly recomended.. more