Quite possibly the worst service I have ever received. The movers showed up early to my New Haven apartment (we were driving up from Pennsylvania) and took five hours to unload a one-bedroom apartment in a building with an elevator (for comparison, it took the movers in Philadelphia two hours to load up the same apartment in a brownstone walk-up with no elevator, and loading generally takes longer than unloading.) It was clearly done to garner more money. Then, when I called the company to complain about the conduct of the movers, their customer service manager, Scott, yelled at me and told me that the crew that was used for my move was well thought off and respected and that he had never had problems with them before. Although he said that he would investigate the complaint, I have not heard anything in three weeks, and my phone calls have not been returned. I would never use this moving company again.
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