I have been sending you my drapes every year and the person who takes them down, brings them back to rehang, because he is really the onlytechnician who knows how to do that..In the past 4-5 years, at least, your service has been a-one. This year was an absolute disaster..The drapes were taken down in November and came back the beginning of December, and then the nightmare began,If I remember correctly, at least 4-5 technicians came at different times to try and figure out the right way to hang them..There were long intervals between each visit.I kept saying that the man who took them doen should be the one who should be coming back here..His name was Lucian (excuse the spelling) He is one of the managers..Finally the end of last month (I believe) Lucian came with two others and the job was completed.It was a terribly frustrating experience.The only way I would use Coit again is if I was promised that the person who takes them down is the one who rehangs them, and that I receive some kind of a break on the cost of the cleaning. I was so disappointed as I have never had this experience with Coit before..I had always recommended your company..Now I am hesitant.
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