Closet Smith INC

I wanted to say ""Thank You"" for my new closet. I am so happy with it! I just like to go in there and look at it. You were very easy to work with and Garrett was very considerate and clean. The cost was less than if we had tried to do it ourselves, especially since we would have had to find the time to do it. Thank you again. more

I just wanted to follow up and let you know how much I love our redesigned closets. They all look bigger and organized. (I didn't expect the closets to actually look bigger.) Also, I wanted to thank you for working around my schedule and making the consultation and installation convenient for me. more

Your designer was so great to work with. The other company I had a quote from was real pushy and was only interested in closing the sale on her original design. Katie took the time to discuss the layout and explain why some of the ideas I had wouldn't work as well as I thought. Your computer drawings were much easier to understand than the chicken scratch drawing from the other company. I knew exactly what I was getting. more

My husband and I recently purchased a home that had a Closet Smith closet already in it. I wanted to make some modifications to the closet. I contacted Closet Smith to inquire about these changes. The owner contacted me back 10 business days later (their voice mail message says someone will return your call within 24 hrs.). We spoke about 5 mins. and I shared what I wanted to do but was unsure if I could modify the closet to my specifications. Garrett Gerst, the owner, shared he would send me the CAD drawings of my closet and we would go from there. He did email me the CAD drawings and told me the cost of the modifications but NEVER indicated if I could change the closet as I inquired during our phone call. I returned his email within 10 mins. on Jan. 7, 2010 and never heard back from him. I left him numerous voice mails and sent emails and received NO response. Then, he replied to an email inquiry I made through his website on 1/19 explaining he had sent me the CAD drawings and I needed to reply to that email (which I did on Jan. 7th) and he would be happy to create an invoice for the changes I wanted and once that invoice was paid IN FULL, I could get the shelves/valet poles I was requesting. He went onto say if I wasn't happy with that I could find someone else to help me. (Although he is the ONLY employee I've been able to be in contact with). Pros: Closets are nice looking Cons: Unresponsive, unprofessional, rude, and unhelpful more