When scheduling my dog's grooming appointment, I asked for a day where I could get him in and out quickly because we were traveling that day. The manager scheduled the next morning, promising that my dog would be the very first appt. and that it would take at the most 2 hours. I dropped him off at 9:00 and around noon, I still hadn't heard from them. I called and they said he would be ""next on the table"". I was furious! I was traveling, and this was why I requested a day where I could get the 1st appointment. I'm not sure why I was lied to, but since my dog wasn't done until about 1:30, he surely was not given the fist appt. as promised. I let the staff know my time constraints, and I feel as if they were very careless and not considerate. I would have preferred, that if an emergency came up, they would have had the consideration to let me know, but they didn't. Furthermore, the store is unattractive and smelly. I do not recommend this store to anyone. I will never again trust my precious dog to people who lie to their customers - who by the way, keep them in business! Stay far away from this dump.
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