Castle Dental Ctr

Everything is very satisfactory. more

the quality and job was good once it was done.... I overall give a good rating after the last visit for a crown.... I will recommend family and friends.. Thank more

Castle Dental is considerate and always tries 2 get the best appointment time for me. more

The Brainerd Office is always great ... I love em all more

Overall I have been pleased with the service I have received. more

Thanks to the dentists and staff of Castle Dental. We received excellent care with your office. more

Thanks for the great service! more

Thank you for your patience, I know from past experience that I am hard to fit . HAVE A GOOD DAY more

Every time we go to Castle Dental we receive excellent customer service..... THANK YOU!!!! more

After having issues with appointments being cancelled and never re-scheduled, having multiple crowns before one finally took, and them forgetting x-rays, the last straw was today. During a tornado, the office manager asked everyone to leave the office, as a tree fell down out front. This was her response to Luken asking to lock down. Not to mention, they never came back. I'm going to the other Castle Dental office in Hixson, and then I'm changing insurance. more

First temp crown fell off in 3 days, make that crumbled in my mouth! Went back for replacement and assistant tried to fit one without success. She left it too high, didn't even try and use blue marker paper to check contact. Told her it was too high but she said I would get used to it. Mouth and jaw so painful cannot chew on that side. Repeated biting on jaw caused from teeth not making contact. Went to another dentist following week. Confirmed no contact being made but he couldn't even get temp off to fix or replace it. He did his best to file down some without numbing but still not good. Went to GP this week, thought I had sinus infection, which turned out to still be problems with tooth. Swelling and severe pain. Ended up with 1 shot and 2 scripts. Do not want to go back to them for placement of perm crown but they already have my money. Have asked for refund so I can go to reputable dentist. We will see if they comply. Scared of what else is going to happen. more

In addition to poor telephone service (a 15 min hold time to make an appointment), a 45 minute delay to see a hygienist and then being told that my wait was justified since I was ""2 minutes"" late, I had to have my x-rays done 3 times because the tech was incapable of getting the proper pictures. During my visit, while stuck in the chair several employees complained about the dentist whom they worked for to one another while one was in tears. And that was just my FIRST phone call & visit. more

Very poor service, especially on the Dentist office side. Just recently, I had a crown come off and made an appt to have it recemented the following day. My appt was for 1:00pm, they called me back and 1:15 and the dentist finally came in at 3:00. I was checking out at 3:05. 2hrs worth of waiting for less than 5 min. worth of work! This is only one occassion, this unprofessional behavior seems to be a common practice. The payment policy on their braces changed several times in the course of paying them off, not to mention we are on on 3rd orthodontist since begining there. As soon as my kids braces come off, we will be finding another dentist! Pros: Nice orthodontist and assistants Cons: Unprofessional office management more

never go to castle dentist, they do not know what they are doing, they want to charge you for something they didn't even do. they will take x-rays and not even look in your mouth !!!!!!! I went and got my xrays and they charged me 20 bucks to get them, how stupid is that after I paid for the xrays to be done. they have to find some way to make money.. Pros: zero Cons: staff sucks more

The Orthodontist said I would not be charged for a new retainer if I went and got my teeth shaped. Well when I got that done, then came to get my new retainer, the office manager said the orthodontist is just an employee and was not authorized to make that decision, so I had to pay them $440.00 for a new retainer. What could I do but bend over and take it? Without a retainer my teeth will shift back and I would have wasted 4k.....but you can guarantee that is the last dime of my $ they will ever see, and I will tell all the people who were wanting braces that I know, to go anywhere else. Also during my treatment they said it would take 18months....it took 3 1/2 yrs....and they switched orthodontists 3 times!!!!!! Pros: hahahahahahaha Cons: Rob you of your money more

I made an appointment for a dental cleaning with this office; then when I showed up the office was closed after I had driven an hour out of my way to be there. No one ever bothered to call me ahaead of time to inform me that they would be closed or to reschedule my appointment, and when I was able to speak with them after the fact no one even bothered to apologize for their mistake. Pros: None. Cons: Unprofessional and undependable. more