Took my 1 year old in for his first dental check up. Arrived on time with paperwork completed and in hand. Waited 35 minutes before being called back. The waiting room was literally overflowing and their ""overflow"" waiting room was too. It was quite a challenge to entertain my one year old with all the commotion and the long wait time. Even when I asked how much longer it might be (at the 30 minute mark) no one made any attempt to apologize for how long it was taking.
The staff was great with us and it was nice to have some books and things for my son to play with. I feel we got good care once it happened. We continued to wait on and off in the back though too. Total time: one and a half hours for a one year old check up! This is NOT an acceptable time frame for a 12 month old. Although we thought the staff seemed nice, it was clear this office overbooks itself and the consequence is long waits. I respect the dentist and staff's time by arriving on time and ready and I expect my time to be respected as well. This was not the case.
Pros: friendly staff, nice kid-friendly decor
Cons: HUGE wait, small and cramped waiting room
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