Caree Cleaners

If I could give zero stars I would. The heavy-set Asian guy that works behind the counter has the WORST attitude I've encountered in customer service in a while. When I stopped by to return some hangars (for someone else's use) from previous cleaning service, he just grunted at me. I asked him if these were helpful and he said no they just recycle them, meanwhile the customer next to me asked another guy the same question and was told that they do. I asked the heavy-set guy if they do in fact recycle and he said, ""well, sometimes we do."" I asked him why he told me they don't, when the other employee claims they do. Then suddenly he is screaming at me and when I ask him why he is raising his voice, he gets even louder. I calmly and politely remind him that I am a paying customer (at least $25/week for the past 2 years) and I shouldn't be spoken to in this way. He then elevates his tirade to scream, ""how am I speaking to you"". It was so bad that another customer walked out, and a further one stopped to say that she worked at a laundering service for 25 years (in customer service) and would NEVER speak to a customer like that. The guy wasn't getting it. I told him I wouldn't be returning ever AND that I would certainly share what had happened. To add insult to injury, they mess up the alterations - I wouldn't mention this at all (people make mistakes after all), but since the burly guy acted like such an ungrateful jerk, I'll point this out as well. I'm thinking I had the same counter person as the previous poster dated 5/2/11. Just cross the street to the east side of Vanderbilt and go to the other cleaners - at least they aren't rude to their customers! more

If I could give them zero stars I would. more

Caree cleaners is so overpriced - but for years I just continued to bring my dry cleaning and tailoring jobs to this place out of habit and laziness. They do an okay job on said services, but I recently had an unnerving experience which will definitely have me searching for a new dry cleaner. I went in one day and asked how much they would charge to replace a zipper on my coat. The guy said 30 bucks. I went in a couple of weeks later with the coat and the price had changed to 35 bucks. I dropped off the coat anyway and was told it would be ready in a week. I went back on the day that it was supposed to be ready and it wasn't. I went back the next day and although the job was finished - the tailor had replaced the silver zipper with a gold one. This was especially problematic since the pockets still had silver zippers. The whole thing looked ridiculous! It took another week for them to fix the job because they had to ""special order"" the silver zipper (!) When I went in to pick it up, I noticed that although the zipper had been changed to the correct color, the actual tab that you pull was still gold. Ridiculous! I didn't have the patience to continue on ... What really bothers me is that no one ever apologized. If they had said ""sorry about that"" I doubt if I'd be writing a negative review! Save your money - find a better dry cleaner in Prospect Heights. more