Car Sense

I bought a car, but decided to return it within 5 days according to their policy. I financed about $5,000.00 which included a $900.00 payoff on my trade. By returning the car, everything, including the loan was to be dismissed as if I'd never made a purchase. Two weeks later, I received a bill stating that my first loan payment was due. The next day, I received the Title for my ""tradein"" as if it was totally paid off. My problem with Carsense is that not only did they totally F this up, but I've called there finance dept three times, left three messages and have gotten ZERO response....I'm going to call again....wish me luck...guess they're too busy selling cars!! more

I bought a used Honda from them mid November 2010. A few important things to share with other consumers: 1. The salesperson was super-responsive until the car was delivered. We requested a printed AutoCheck report when we filled out the form to have the car delivered. It took 2 phone calls, 3 emails, and one online form for me to get them. 2. The salesperson had our car delivered to the wrong address. He had the poor delivery guy so confused. 3. Carsense has a policy of not selling any car with dents or scratches... they did not follow this policy. My car has dent and scratches with rust stains that we did not see when it was delivered. (we saw it the next day with daylight). They will only fix it if we drive all the way out to them. This defeats the purpose of having ""House to Mouse."" Please shop with caution. Even if they claim to be different, they are still used car salesmen at the end of the day. more

I just want to say CarSense is the best car dealership ever. I just got my new car a few days ago and absolutely love it! Low mileage, clean inside and out. In addition, the customer service is awesome. No pressure by the salesperson to buy a car or any additional services. .. just one smooth transaction. more