Saturday, April 7, I stopped by this place around 7:30 pm to place orders for4 friends plus one of my own. Walked up to the woman behind the bar and asked if this is where you order takeout. Without looking at me, she placed a menu in front of me. There was no one at the bar but me. I told her I asked if I could pay for each order separately. She said ""give me the first order"". I proceeded. One of my friends had asked for no rice or beans (arroz or habichuelas) in her order. I told her this and she snapped ""I don't know what you mean by habichuelas"". I remembered that in Central America they are called frijoles, apologized and told her I meant frijoles. I noticed one of the receipts showed a taco with loroco. My friend had asked for a cheese taco so worried that I wasn't getting the right item, I asked what ""loroco"" meant. Again she snapped ""those are the only tacos we have!"" When I finished placing my order I asked whether she's always this pleasant to customers. She looked at me and walked away. I asked to speak with a manager who kept whispering that ""yeah, they've had complaints about her before and will speak to her but I could tell he was giving me lip service.
When my order was ready, she placed the bag in front of me without a word. I asked if all was in the bag, and she told me one order was missing. I grabbed my two orders and eventually left. To my horror, I discovered that she had forgotten my own order. I went back and without looking at me, she motioned to another staff member to give me my order. Frustrated at this point, I told her that I simply wanted my money back. She gave me back $5. My order was $5.35. I told her I needed my change and she proceeded to grab a roll of penny and start counting, ready to give me 35 cents in pennies. By this time I had it and told her that if she gave me 35 pennies I was going to make her swallow them. She said ""well, I have no change"" so I told her that's not my problem so the other staff member gave me the 35 cents and I left.
Driving back I kept thinking how can a customer simply walks into a business to spend their hard earned money and get treated in such a way with absolutely nothing to provoke it!
What's more disappointing was the attitude of management. I think the woman must be the owner, a relative or something because a) she was not in uniform which is usually a sign and b) how she kept being rude to me in the presence of the manager on duty.
As luck would have it, I went around the corner to a place called Taco Loco where I was immediately greeted by two young ladies with big smiles and the pupusas were actually 50 cents cheaper than at Cancun!
Never again Cancun. Never again :(
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