Budget Rental Trucks, and more specifically the one located in Bullhead City, AZ are scammers. Rented a 16"" truck and realized it would not be big enough. Called Budget BHC to see if they had a larger one we could trade for. Was told they didn't and didn't rent trailers and to call UHaul to see about renting a trailer. Once everything was loaded we noticed the brake lights on the truck were not working. Repairman came out after 3 hours and said that the fuse box was not giving power, even without the UHaul trailer on the truck and that it was an aftermarket fuse box. Finally got lights working and left. Then received a call saying that we were in violation of contract because of the UHaul trailer and to return the truck immediately. Unloaded truck and went to the BHC Budget to return the truck in the morning. Was told by the owner of the BHC Budget that he would not take the truck back and to drive it to Colorado. Called customer service who finally got through to BHC Budget (after he originally refused to speak to BUDGET CUSTOMER SERVICE) and finally took the truck back (after being extremely rude). Budget is refusing to return any of our money and Budget BHC is now saying they didn't say to rent a UHaul and that they had a bigger truck to change with us but received no call from us regarding the problem. Why would we rent an additional trailer for more than the bigger truck would have cost? It makes no sense. Budget has the worst customer service and is the least professional company I have ever had the misfortune to deal with. I would give them negative stars if possible.
more