Burlap & Landscape Supply Co.

DO NOT GO THERE !!! Predatory customer service. Unprofessional and unacceptable behavior. You will end up paying a few times more than whatever troubleshooting/deposit amount the salesgirl will mention you.\r Burlap and Landscape Supply Co representative Laura stated they will perform a troubleshooting procedure which will simply cost $20; if anything additional is required they will contact me FIRST. There was no paperwork to sign and I did not receive a receipt.\r The shop does not have necessary equipment. She asked me to bring my battery. This is where I started to doubt the integrity of the store.\r She mentioned that if replacement part is necessary she will call me back for additional charges. The whole interaction the representative seemed bothered and not friendly, almost raising her voice when I was asking simple questions.\r A few days passed and Laura called stating my nail gun was ready and I can pick it up. She did not mention anything about additional charges. Once I arriv more

I originally took my lawn mower there for what I thought would be a warranty repair. I was pleased with the repair even though it wasnt under warranty and I had to pay to the tune of $90 out the door. \r \r A little over a month later, my mower malfunctioned. I called the store thinking someone could help me and I got Mrs. Ayers. She claims that she is the owner of the store and her customer service skills are non-existent. This interaction was mild but I could immediately tell that she was volatile. She told me that due to the fact of the mower sitting for a month since its last use, condensation had built up in the gas tank and water had diluted the gas causing the malfunction. I was prompted to always keep the tank full. \r \r I wasnt informed of this when I picked up the mower from the initial repair. I called around as this seemed like sketchy advice. Four other reputable shops informed me that this couldnt be the case due to thermodynamics. The average low temp in Las Vegas over the more