Bucks County Trolley Co

Three hours before we were all supposed to be picked up, Bucks County Trolley Co. called the bride to inform her that they were canceling. They stated that the weather was too bad for them to take a chance, but they were calling for snow for several days and never once mentioned that the trolley could not drive in rain or light snow. We were supposed to have the trolley take the entire wedding party to the destination where photos would be taken and then onto the mansion where the wedding was and then to provide shuttle service back and forth from the hotel to the mansion for guests. This company had the groom's number and parent's phone numbers but instead called the bride while she was in the middle of having her hair and make up done. They never bothered to try and help arrange an alternative for our party. I would absolutely never use this company. The weather forecast for days called for rain and light snow and they never mentioned until hours before the wedding that they could possibly not be able to drive. \r \r After scrambling around, London Limo in Philly came to the rescue by providing a limo bus. They and other companies informed us that a trolley could have safely driven in the weather conditions we had and it was total BS that they canceled. \r \r I would not trust this company. My bff better get her money back! more

DO NOT USE THIS COMPANY FOR YOUR SPECIAL EVENT!! We hired a trolley for our June 2009 wedding and were terribly disappointed. First of all, the air conditioner broke within 1 hour of us being on the trolley. As you can imagine, this was very uncomfortable since it was a hot day in Philadelphia. The company made no attempts to fix it! Additionally, the driver was unfriendly. He actually left the hotel with our guests AND all of our photographer's equipment after he was specifically told not to leave! A guest had to run from the Cathedral to the trolley parked several blocks away and pick up the equipment. Some critical pictures were missed from the ceremony as a result! The driver refused to come back to the church to drop off the equipment.\r \r The driver would not stop in front of the reception location to drop guests off. Rather, he stopped several blocks away requiring our elderly guests to walk. Also, it took him over 1.5 hours to come back to the church to pick up the bridal party...we had to take taxis!! As a result, we missed our cocktail hour.\r \r We tried to get a partial refund of what we paid from Captain Dee at Bucks County Trolley Company. After several discussions with him, he stopped returning our phone calls. We had to go to the Better Business Bureau and we still have never received a response.\r \r The trolley company was the only negative of our entire wedding. We were extremely unhappy with the lack of professionalism of this company!!\r Pros: clean trolley Cons: unfriendly driver, broken A/C, uncooperative owner more