Brown Squirrel Furniture

This place is incredible. We shopped here two times before making a decision to return and make a purchase. I wish I would have never made the purchase. These people don't care about anything but your money. You will find out how two-faced they are after you spend your money. Found another place to purchase England Furniture, Sofas & More. Could have saved myself a lot of headache if I had gone there first. $90 cheaper for the sofa and the delivery fee is $50 dollars, less than half of what brown squirrel wants. I could have purchased the sofa at Sofas & More with delivery cheaper than Brown Squirrel's price. Brown squirrel is not the place to shop for furniture or anything else that matters. High priced, poor attitude. And their delivery drivers, well, they have the same great attitude and the staff at Brown Squirrel. Beware of Brown Squirrel delivery drivers, both the driver and passenger in the delivery vehicle were using their cellphones. The delivery driver operating the truck was driving erratically because he could not control the truck and use his cellphone at the same time. more

Fabulous store great service have loved everything that I have purchased from them more

We bought a lot of furniture (bedroom, den,office pieces etc including living room reclining furniture from Brown Squirrel furniture June 2012.The living room furniture started wearing badly in 2 months.Notified Brown Squirrel about the furniture fading.The lady stated since it had been in our home for 3 days the furniture could not be exchanged.Offered to replace worn areas in furniture.We did not want the furniture after we found out on our own that the material was bonded leather.A guy came out Dec on 19th 2013 and here it is June 19,2013 not a word although the president promised to work with us. If you buy furniture at Brown Squirrel do your own research first. They will tell you nothing about the quality of furniture you are buying. An experience that I can't seem to shake.I felt we were taken advantage of .An experience We know it was a high price to pay from what we learned.Wasted money for an elderly couple.Hard earned money we had worked hard for.It is a shame.Just beware and do research before buying. more

I recently was on the hunt for a new dining room table. I searched for well over 2 months going to every furniture store in Knoxville and searching the web for just the perfect table. I always kept coming back to Brown Squirrel where I had the pleasure of working with Kathy. She, along with Preston Matthews, finally helped me narrow in on the perfect set. Not only did they take time to browse, but they also explained items and their individual quality. For that I am very grateful and look forward to my new furniture. more

Update 05/09/12:- Two days after this review was posted, and despite not identifying myself specifically on this review, I had a personal telephone call from the president of Brown Squirrel. He could not have apologized enough and assured me that my experience was not typical. He is clearly a man with integrity and not out to rip anybody off (as I had previously thought). He sounded genuinely concerned and nearly as frustrated as I was. During our discussion, he refunded the cost of the mattress protector outright and has since had his staff call us twice / three times and offer copies of the mattress protection warranty and make arrangements for the couch repair / replacement. Essentially the additional protectors are a phased delivery over the lifetime of the mattress, information that was not clearly provided at point of sale. His staff has also since visited my home, been very courteous in the process, inspected the failed couch and without any quibbling, stated that they are going to replace it with a brand new couch; the furniture is built to order so I understand. That is the customer service I was expecting. In addition, the simple fact that he, the company president had the decency to call me personally, after hours, listen to my frustrations and took care of this situation immediately, spoke volumes. I wasn't looking for any form of compensation, or refund, I just wanted what I had paid for and he has more than taken care of that. Although I will be happy once the couch is eventually replaced and will “most likely” return to the store, I cannot excuse their salesman / manager for hanging up the phone and talking to me as he did. He was obviously miss-informed and for someone in his face-to-face position,. - his conduct was inexcusable. So, as to be good to my word - to write a fair review, Brown Squirrel now get overall 4/5 stars, thanks solely to their store presidents efforts. The salesman hopefully gets a new attitude. more

No high pressure, Judy was a very knowlegable sales consultant. The pricing was a little more competitive than any of the on line companies we searched when all the cost we're considered. The delivery staff was very careful on the placement of our new bedroom. They have a huge selection and it was hard making up my mind. more

I'm writing this review sitting at a special order executive desk from Brown Squirrel Furniture. The desk is the Da Vinci model by Parker House and had to be ordered. I had a tight fit in an upstairs office and I was concerned about being able to make a corner into a door-frame. Brown Squirrel took my measurements and determined it would fit if they assembled it on-site. They only needed 10% down and the other 90% upon delivery. Everything went well, arrived in less than 4 weeks, and the two gentlemen that delivered and assembled were prompt and professional. I'd certainly recommend this store wholeheartedly. By the way, if you like MADE IN TENNESSEE furniture, this place has plenty. ...and ask for Judy for the 5-star treatment. more

My wife and I were recently shopping for two leather couches for our living room. After shopping at several Knoxville furniture outlets, we found what we liked at Brown Squirrel. We purchased the furniture and Brown Squirrel was really able to follow-through and make sure we were completely happy with the purchasing experience. We even received a phone call a few days later to make sure everything was to our satisfaction. This experience leads us to believe that future purchases from Brown Squirrel will have a lower risk of unmet expectations. Their show floor is gigantic which allows both plenty of furniture and ample space to navigate without feeling crowded. Their warehouse is also large, so most items we inquired about were in also in stock. The value of the merchandise and the quality of service we received was well above average and I would highly recommend any Knoxville furniture shopper to take a look at their inventory. more

After recently purchasing two leather couches, damage was noticed on both. One was noticed during the 48 hour return period. This was exchanged the same day I reported. The other damage was not noticed until after the return window expired. Brown Squirrel still allowed us to exchange for an undamaged couch with no questions asked and no additional costs. I am really impressed with the courtesy and professionalism they showed my family and will happily recommend others to Brown Squirrel. Yes, problems do occasionally occur, but I feel confident that this business will follow through and make it right, whatever it takes. more

We bought a couch, loveseat, and corner which I loved, also reserved a bedroom suite. When returning to purchase the suite, it had been sold and was discontinued. 1 year after purchase, cushions were crushed etc. We had purchased the "exteded warrenty so someone came out to look at the repairs needed and said they would order the parts and would call us when they came in. We have never heard back from them. I have called 3 times in vain, someone will always call me back and nobody ever has. more

When we moved to Knoxville, we searched a dozen different furniture stores for the best price, best quality, and best service. Brown Squirrel was the only place in our area that served all three purposes, and the selection was Awesome!! The wife and I bought our living room furniture, got quick financing with no interest for 4 years, and the Staff was courteous and friendly!! Thanks for making our shopping experience so much FUN!! more

When we bought our condo, of course we wanted new furniture. But we couldn't afford to spend an arm and a leg on it. We went to Brown Squirrel and finally found something that both me and my husband could agree on. The salesman was extremely friendly and helpful. We even haggled with him on the price and saved our self a little money in the process. We ended up having to wait about 4 weeks to get the color that we wanted, but it was well worth the wait. It is the most comfortable and easy to care for furniture we have ever owned. more

I love going to Brown Squirrel to buy furniture. It's good quality items for a very low price. The sales staff is friendly although I always have a hard time finding someone to help me. Every time I need a new piece of furniture, Brown Squirrel is the place I go. They also have a great clearance room. more

What's a Brown Squirrel got to do with Furniture? I do not know, but what I do know is that Brown Squirrel Furniture has a large selection of furniture at unbeatable prices. They have the friendliest most helpful staff that's not just there to steal your money, they help you find what you need at the price you can afford. more