Please do not go to Broward Mall Dental. They need to learn some manners, how to treat their patients and how to be honest. \r
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They overcharge for their services. In addition, one doctor saw me on a Thursday and took enough x-rays to make a diagnosis, but when I went back for a second opinion, they claimed they needed another x-ray. The x-ray technician kept holding up my x-rays like he was trying to do something to make a fool out of me. He cannot do anything evil to me as I am a born-again Christian and covered by the BLOOD OF JESUS CHRIST!!\r
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Honestly I think there was an x-ray missing because I know the lady took an additional x-ray the week before. The doctor spent two seconds with me and I never saw her again after that. Total disrespect.\r
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They then sent in a billing specialist who is rude and verbally abusive. \r
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At that point, I got out of the chair and decided not to go back because of the abuse from Melissa and lack of professionalism from one of the dentists and some of the staff. \r
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I requested a copy of my dental records and they told me they would not give it to me unless I signed a release for my own records. I stood there and told them that I would not sign it, so they called security. \r
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A local Plantation Police Department office was right next door. I went in and told the lady how rude they were and what happened. The lady asked me if I wanted to file a complaint with the police department and I told her it was not necessary. \r
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The rude woman at the desk also said that I could not take pictures of her or the office. I told her that I wanted to do that so I could pray for them. They actually verbally forced me to delete the picture out of my camera phone!! They are bullies!!\r
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Anywhere you walk in a MALL, people take pictures. IT is not against the law, so what they did was not only harassment but assault! \r
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After the way they treated me, they laughed at me too! Melissa, the billing person came in to tell me what the prices were for the extraction of a tooth. While she was sitting there, she was holding one of MY x-rays that she was bending back and forth in her hands. When I asked her what she was doing, she just ignored me and raised her voice to make her point. \r
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Another patient was quoted $400 for a major cleaning. THAT lady had insurance. I told her that the deep cleaning was $65 a quadrant which adds up to $260 for full mouth. SO, how could they quote her $400? There were other people at the desk complaining about the services there also. \r
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Please do yourself a favor and find a small office with a kind staff, professional dentists who have a good reputation and do not abuse their patients. \r
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""And you shall know the truth and the truth shall make you free!"" \r
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I don't like hurting people by writing a bad review, but if I have to pay for a service, then I deserve to be treated kindly and receive the best service possible for my dental care.
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