Brotherton Cadillac

Troy and Dan were wonderful. I'm usually skeptical about car sales- No More. We're very happy. more

Frank Venta was most helpful. He came down on his day off when we picked up the car. Brotherton has a great service department. more

Thank you to Brotherton Cadillac and Brad Brotherton for extending gracious customer service! We bought our 2007 Acadia from you. It was the first sold in Washington State. We have always received great service when bringing our car in for oil changes and services, but this time it is exceptional. Our manufactures warranty just expired and although we purchased an extended warranty, it didn't cover the leaking headlight glass. The cost of repair was going to be approximately $1200.00 with labor. Chris in the service dept. said he would speak to the management and see if Brotherton could offset the cost for customer good will. When he phoned a day later, he told us that Brotherton and GMC were going to cover the cost 100% because the manufacturer's warranty was just barely expired and we had been faithful customers. WOW. Wonderful! In this economy we would not have been able to have the headlight replaced. THANK YOU for outstanding customer service. We know where we will by our cars and who we will always recommend. Brotherton is the best! more

I have been doing business with Brotherton Cadillac for nearly 3 years now. As a female, and a single mother, it is important to me that I work with a dealership I can trust whether it be with the purchase of a vehicle or with the service of my vehicle. The people at Brotherton didn't just treat me fairly, they treat me like family. Plus, I like doing business with a business that is so involved in the local community. I always recommend Brotherton Cadillac to co-workers, friends, and family when they are in the market to purchase a vehicle or for service. more

The Service department at Brotherton Cadillac Gmc was outstanding. They had my vehicle done on time and resolved the issue the first time. Keep up the good work! more

what a great experience. we have been everywhere and finally met a store that would listen. we had a fun time buying the car and our salesperson was GREAT! we never felt badgered, it was easy. I recommend Brotherton BIG TIME!!!! more

Good: Good sales process.. Bad: Poor post sales experience.. Improvements: Take accountability for the products they sell.. Other: Bought preowned Cadillac CTS, within 2 months had major mechanic problems (torque converter, rear differential, among other things). Spent next 10 months and 7 service appoints in and out of shop. Requested a buy back, Brotherton/GM denied request. Did not admit to defective vehicle nor took accountability for the product they sold. Unlike any other business, Retailers will take back defective merchandise... Brotherton says they are just the middleman and to take any grievances directly to GM.. more

Brotherton Cadillac was the most helpful dealership that I have ever been too. They are all so friendly, and the customer service is over and beyond... The sales people are all so educated, and help you find exactly what you are looking for. The finance department always helps you find the best rate for your vehicle. The sales managers always engage in conversation with you, and make you feel welcome. The owner is fantastic, and isnt snooty like other dealerships. He always makes you feel welcome, and always lends a bright smile, with the best stories... more

The owner is not very nice. He is very snotty and won't let you test drive his cars if you're not in his prefered age range. If you drive a beater there, or if you don't look like you have money you won't be able to test drive. He loves celeberties that come there and he won't focus on you as the others are guaranteed to buy. Not a bad place to go if you're looking for a big car. more