If there was a way to give this place negative stars I would.
Just like the other person said, they were so nice at first. They came out, gave us an estimate and everything looked good. Then we found the mold when we were tearing down the tile, and we needed a new estimate. There was some drama from my end, yes, but I agreed to pay the entire cost up front. I put a $600 deposit and agreed to pay the rest when he came to do the new estimate. He never came. I called every week for two months until I gave up. The tile was already ordered, so now, I can't even get my money back for work they wouldn't do.
Not only that, but even though they were really nice at first, they are snotty and rude. When I called to ask for my money back, she gave me excuses and told me flat out I could not have a refund because ""I never got in touch"" despite me calling them enough to know my voice and name. I didn't even have to tell them who it was, they would say ""he is really busy right now, he will get out there by the end of the week"". That was almost a year ago, and my bathroom is still in a state of half torn out tile and is completely unusable.
I know they do good work, but I guess only if you are wealthy with good connections. SNOTTY, RUDE, and UNPROFESSIONAL.
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