Brooks Automotive

These guys are great. Honesty and integrity. Clear explanations. Only charge for what they actually do, not looking to try and stick it to you like some shops. more

My car broke down on the side of the road near Brooks Automotive, so I didn't have much of a choice in taking it there. Fortunately, I had a great experience. They were very friendly and kept me updated regularly. Their prices were reasonable and fair, but the customer service was definitely the best part. more

Everything's OK after replacing the ignition switch! Yea! more

They are quick with what has to be done and they got her done?? more

There's no other shop for me ever since I started doing business with Rob and his crew at Brooks Automotive. I value honesty and integrity and they aren't often found together in the auto industry. more

Always great to work with. Always competitive on cost too. more

Fast friendly service. Have used this garage for several years and absolutely no complaints. Very confident that they take care of my car and are honest about what does or does not need taken care of. more

The mechanics are knowledgeable and helpful to determine the course of action to best repair your automobile. I did comparison shopping and their rates for service are fair. I don't feel that they try to oversell or take advantage of being a woman. They help you understand why your car isn't working and take the time to show you the broken parts. I will be back if I need service again. more

Thanks for working us into your already busy schedule to do just an oil change for us ! more

Very helpful and thorough more

Great Personality - Great COFFEE - (HOT & Good) - great Service - Very Trustworthy and Honest, Mel more

It's not very often I would find myself taking the time to review a business for their service. I was rather surprised and feel that it is even a rarer occasion however, ( probably just by plain old good luck), that I was pointed in the direction of Brooks Automotive by a local, but friendly competitor of theirs. I was rather dumbstruck at the way the local competing businesses stuck together in a way that made one feel good about this place (Brooks, Or.) kinda made me feel like I hobbled into Mayberry, for lack of a better way to phrase it. Brooks is several miles north of Salem Oregon just east off the I-5 fwy, I can't think of a more fortunate place to have a fan belt tensioner pulley bearing blow apart and fail.. I was readying for a lengthy wait, and an "out-of-towner" repair bill, but to my amazement, (even with two service techs short that day) they immediately (and very accurately diagnosed the nightmare, I had no idea what happened I just heard a big noise from the hood) then they promptly called and ordered a new tensioner pulley, which arrived in less than half an hour, and bang!....I was back on the road inside an hour. .........un-frickin-believable!!! Along with the incredibly fast service , I was greeted by the friendliest people I have met in a long time ....I immediately knew that I was led to the right place ! I was treated as royalty by an automotive repair shop !!! (should be called an auto clinic, these guys are like doctors!) It 's a cry'in shame there isn't enough businesses sharing the same ideals as this one does , they obviously regard customer service as paramount to their business survival, and I believe with this approach they will be around for a long while. I would recommend them to anyone ! Kudos to you Rob, ....Don't change a thing !!! Thanks for the royal treatment, A very happy Jim Jutras more

It's so hard to find an honorable mechanic these days. Brooks automotive is honest, timely and affordable. You can trust your car to Rob and the team. From major repairs down to an oil change you cannot go wrong choosing Brooks Automotive. more

Rob and the team are hands down the best. I won't ever take my vehicles anywhere else.... more

A Quick appointment was arranged; the job was completed without any problems. more

Great work and awesome people. more

Everytime we take one of our vehicles in, they do such good work. They are honest and don't try to "sell you" on doing more than what needs to be done. It was another excellent service job! Thanks! more

Friendly, efficient, great service and they do a good job with my car. more

Best service I have evver had at a car repair facility. more

Very helpful, pleasant employees. Got our vehicle done in record time. more