We all know what a racket homeowner warranties are. My washer start leaking, but the warranty customer service said this did not warrant an emergency call. They told me their appliance repair technicians wouldn't be able to come out for another five days.
I remembered talking to one of my co-workers about her refrigerator getting repaired recently. She put us in touch with the company she used and within a couple of hours a Boston Appliance Repair technician squeezed us in the same day into his already busy afternoon.
When he arrived, he inspect the problem with the washer. He could have suggested replacing both the water valve and the cold and hot water rubber hoses, but said he didn't believe in replacing something that still worked—I never would have known the difference. Instead he just replaced the defective water valve and he gave me his professional insights into the pros and cons of Maytag washers.
The technician wasn't even able to stay long enough to even take a check the had to go back to his regularly scheduled appointment and said that their customer service would call the next day to process my credit card. That's why I'm giving Boston Appliance Repair 5 stars: Any reliable appliance repair company could have done the job, of course, but unlike other places, Boston Appliance Repair answers the phone quickly and calls you back when they promise. Their customer service representative did call me back the next day and my receipt came in the mail the following day. When the front and back end operations are that efficient, I know I'm not getting special treatment because of my co-worker’s referral.
Nancy S.
Boston MA 02210
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