My friend and I wanted to have a nice, quiet dinner, and based on the city search reviews, SM Bistro sounded like a great place for a long dinner. Little did we know, we were in for the worst dining experience of our lives. Here's what happened:\r
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We ordered martinis, which were awful. By the time we got them, it had been established that the meal would have poor, slow service, so we decide to order a bottle of wine and not make a big deal out of the martinis. \r
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However, our waiter never once looks at our full glasses at the edge of the table and asks if there is something wrong with the drinks as we order the bottle. He brings the wine and pours it for me to taste. Unfortunately, the bottle had oxygenated. \r
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I told the waiter, I?m sorry but this is not a good bottle. He doesn't believe me and gets the owner, who tastes the wine. He says: You?re right, this isn?t a good bottle of wine, this is an EXCELLENT bottle of wine. Let me give you a lesson: you have to let it airate and then it will get better. Trust me, give it a few minutes and you?ll love it. Apparently the owner enjoys drinking vinegar. He LEAVES HIS GLASS ON THE TABLE and walks away.\r
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I was shocked at his response and patronizing attitude, so my friend and I decide to ask for the check. We tell the manager: ""We are very unhappy with the service and would like our check.""\r
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Then, he starts arguing with us and telling us we don't know anything about wine or service. I?ve traveled all over the world eating at fine dining restaurants, and never have been treated this way. The manager continues arguing with us, and finally, the waiter drops our check... which had the bottle of wine on it.\r
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We were never offered a replacement bottle, paid for the bad wine, and the owner kept coming back to our table to explain that we didn't know anything about wine or service while in the process of paying.\r
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If only he knew how many customers he would loose from this one little dining experience.
Pros: Live Music
Cons: Service, Owner/Manager's Attitude, Bartender's Skills
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