I was convinced by the manager at the time Melinda Cruz that if I made the purchase in full with my CareCredit she would give me a discount. Melinda Cruz stated that I had to purchase a 2-6inch pkg. to cover the costs for the size of the tattoo. She stated that according to the size and colors of the tattoo that it would take about 1 year to have the tattoo gone so I would need 10 treatments, 10 months, treatments spaced out every 4 weeks to allow for healing time. Purchase was made in the amt. of $4000 for a 9""x3"" laser tattoo removal on 10-26-11 on my CareCredit card. I was told that it is not very painful, that it feels like a rubber band snap on the skin. I went in to get my first treatment, and it was unbearable. I let the lady know that was lasering my tattoo that I could smell my skin burning and that it felt like my skin was burning. I had to stop the lady 3 times until she finished. The lady never offered to give me any numbing cream. All she gave me were elastic bandages and said to hold on to those while she finishes. I was in so much pain that night and for the next 3 days. The next appointment in the middle of November, I requested to be numbed. I paid about $50 to have a numbing cream applied. When the lady started to laser my tattoo, I had to stop her immediately because I told her it still hurt and I still felt everything. I asked if she had anything stronger and she said no. I told her I was sorry but that I couldn't go through it because it is so painful to me. She didn't sound sympathetic at all. She walked me to the receptionist and told her to void the second treatment and she told me to call her when I was ready. I didn't receive a refund for the numbing cream. I was very disappointed in the way she treated me. I never received a courtesy call afterwards. I never received a call back to schedule another treatment, which just proves to me that they don't care. I continued to make a payment each month on my credit card to avoid getting bad credit. I decided to call on February 15, 2012 and requested to speak to Melinda regarding wanting a refund. The receptionist told me that she no longer worked there, and that their manager Trang would call me back. I did not get a call back until the next day at 5:40pm. I was at work, but I called back and left a voice message to have my call returned. I waited for days and no call back. I went in personally on Monday 2-20-12. Spoke to Trang, let her know I was not happy with the services and that I did not want to continue with the 9 treatments because of the pain. In the beginning Trang just offered to finish my treatment in 4 months, but I told her that is not what I was told because I was told the healing has to have 4 weeks. She admitted to me that laser tattoo removal is the most painful treatment they offered, so she then offered to exchange services and tried to sell me laser hair removal. She stated that my first treatment already was charged in the amt of about $1000 and that I had a credit $2700 but the hair removal would be more. I let her know that I don't want any services that all I want is a refund because I am not happy with their services. She told me they have a no refund policy but they do refunds on certain circumstances and that mine was not one of them. I told her thank you anyways, I will contact CareCredit to dispute my purchase. Today I received a letter from CareCredit stating that they have credited my account in the amount billed $4,000! Which I am very happy with. So whoever goes to this place, DO NOT pay with CareCredit, all they want is to suck you in. I reported them to the BBB and Bioderm's reason for a no refund is so bad. They stated that it is because they purchase their equipment, materials, room time, personal services through a vendor! What a bad business. Stay away seriously. Their staff don't sound caring or professional at all. I definitely learned my lesson with this company.
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