Big D Transmission & Auto

I came in with a 2002 Chevy Avalanche that was having some problems with its transmission and since it was no longer under warranty, I wanted to find out the extent of the problems before signing on for costly repairs. more

I brought my 1998 Saturn SL2 in to see if the transmission could be fixed - it wasn't worth it to have the transmission replaced (the car has 112,000 miles on it), but I didn't want to shop for another car, so I came here first, to see what could be done. more

This is a follow-up to the negative review about Big D Transmissions I posted here on the 6th of August. After getting over the shock of what it cost to get my truck's transmission repaired there, I must say that I am happy with the way it now preforms. I took it back in for the 10 day check-up and this was done in a timely and professional manner. I'm satisfied with Big D Transmission's work but probably won't recommend them because I felt like I was misled on how much the cost was going to be to get my transmission repaired. more

I brought my 1999 Mercedes ML430 to Big D this past Monday for transmission service and an oil change. I had seen their internet coupon special. Can't tell you how many times I've brought a coupon into other repair shops and they always try to sell me something I don't need or want. Sometimes they see my car and think this guy has money and there going to get into my pocket. It really ticks my off. This time I knew I was okay because I just had the local dealer replace my transmission under a service agreement. I enter and was met by a person named Rich. He greeted me with a smile and said how may I help you? ( Why not, he is going to try have me spend more money than I want to) I told him I saw there website and printed coupons for a transmission and oil change. Rich said great!! How did you like our new website? My response was a warm ""Nice Web"". I took a seat because they seemed very busy. A little over 45 minutes later, Rich said your vehicle is done. He even said ""I can't beleive how well you've maintaned it. I said ""yeah I do"". The tech's could not believe either. He gave me my bill and I paid it before he could try to sell me something that I didn't need or want. As I left Rich thanked me for my business and said he would love to have me come back. I stopped and said you know Rich I appreciate your service and I will be back. Infact, Rich doesn't know it yet, I am bringing my 05 Explorer in next week which I know needs some major transmission work. As I said in the beginning ...I am impressed. Have been in sales and marketing for over 35 years. This shop showed this best customer service I have ever experienced from a repair shop. They have my business. I will tell everyone I know how impressed I was their friendly hometown service. Please do use this shop. more

I brought in my 2005 Impala thinking I was going to need a major Transmission Repair. Rich (very friendly and funny guy) had my transmission inspected by one of his technicians and explain to me there was some damage but, there was no way for them to know to what extend until they would drop the transmission, open it and inspect for damage. They explain to me the cost of the inspection ($325.00) and also told me it would be credited toward the repairs if, I decided I wanted my transmission repaired. I agreed to the inspection, and Rich called me the next day and told me there was some damage and quoted me $1650.00 which it was a lot less then $3800.00 which the dealer had quoted me. A couple of other transmission shops in town had quoted me over $2800. Pros: Lowest Prices in town more

They were way to epensive but didn't let all the prices slip until they fixed everything. Three different times told me my car was ready and after I drove across town to pick it up they realized they needed to submit paper work or fix one other thing (even though all three times I called and they said it was ready and by the time I got there it wasn't). They faxed over the wrong amount to the finance lender and didnt tell me until I looked at the paper, and to top it all off they lost my keys when my car was finally ready. Probably the worse experienc eI have ever had with a car shop. Cons: everything you can possibly think of more