When I bought my 2018 Jeep here my credit was ran, which was expected. They checked around for the best interest rate. I ended up getting something on my own at a lower rate. I didn't notice until recently that I got 4 hard inquiries on my credit report!! It should only have been one. I was not told that I would have 4 hits against me. I spoke with Transunion who informed me that I had to call the banks that ran my credit to have the 3 removed. After finally getting ahold of someone from each bank , I was told that I needed to talk to Bettenhausen and get a letter of deletion from them. I then would have to send it to the banks. I spoke with Jim the finance supervisor at Bettenhausen. He was extremely condescending telling me that it wasn't a hard hit and it will fall off after 30 days. The credit was ran 10-12-18 and it is now 5-14-19. It's still on there as a hard hit that will be on for 2 years. After telling me basically that I didn't know what I was talking about, he said he could not do anything. All he had to do was give me a letter to send the banks but he had to be a condescending jerk instead. After dealing with Transunion and the banks for 3 days I am thoroughly disgusted. I bought a new Jeep from them and instead of being a decent human being Jim had to be a total ass.
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