Their crew loaded my rental truck in June of 09. They were increasingly surly and would not cooperate with my requests to fill voids. As a result, not everything fit in the truck, and I ended up with too much stuff in the car, which rode on a trailer behind the truck. This caused tire problems and necessitated a repack in Bloomington, IL.The worst part was when I tried to contact them with a complaint. The initial phone call was met with silence. I emailed the owner and got no reply. I left a phone number with the secretary and got no reply. Perhaps, since my check has already cleared, they figure I'll just go away--either way, I think it really odd, this practice of not responding at all. Even if they just don't care, they could answer with a "kiss my foot."
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