I have been shopping at the Oswego Il Best Buy since the store opened. I am a Loyal Platinum customer. I have bought all of my 7 flat screen tvs as well as my home theatre and all electronics exclusively at Best Buy. \r
I am writing to you about a recent incident at this particular store. I placed an order for a 42 inch Visio Smart Tv. I was told the order would arrive on 4/2/15. I went to the store at 6 15 pm on the 2nd. The associate at the store informed me that the truck had not shown up and that it should have arrived at 3pm. She then informed me that even if it showed up I could not get the tv that night. After informing her that I needed something now she said that if I wanted someone could help me find another tv.\r
I went to talk to an associate in the tv section. I explained my situation and told him I needed a tv tonight. I found a tv Samsung model UN4046203AFXZA this tv was 444.99. The Vizio tv model M4221-I-BI WAS 429.99. This associate said he would talk to a manager and see if he could price match the tv. When he came back he explained that because it was a different brand the manager said no. \r
I told the associate I can not believe that for 15 dollars Best Buy is losing a loyal lifetime customer. He was a very rude, ignorant associate and replied sorry that's how it is. \r
I feel so hurt and betrayed. After the 10s of thousands of dollars I have spent and the great recommendations I have given to people over the years to shop at Best Buy, this is a slap in the face.\r
I left the store and purchased a tv at SAMs Club.
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