Benjamin Franklin Plumbing

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8916 Crump Rd 2 (at Mecklenburg, Union, Cabarrus, York, Iredell & Gaston Counties)
Charlotte, NC 28227

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(704) 461-1700
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Benjamin Franklin Plumbing - Charlotte, NC
Benjamin Franklin Plumbing - Charlotte, NC
Benjamin Franklin Plumbing - Charlotte, NC
Reviews
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Best

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Worst

Do not use this company unless you want terrible service and decitful sales tactics!!! They took my sister for $1000 for a $300 water heater when they were called to only unclog a...

Editorial review from Citysearch 1/24/2014

Gary did an awesome job and I will definetly use your company again - more
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Editorial review from Citysearch 12/20/2013

When the water heater broke last Thursday morning, I immediately panicked seeing the amount of water rushing from under the broken unit and starting to flood my basement. What I did seconds after that is what saved my carpet, walls, furniture and electrical equipment… I gave Benjamin Franklin a call. It was a great relief when you showed up in a very timely manner and ensured that there was no further damage to my home.\r \r I appreciate the expert due diligence that was performed on the environment and the various options you provided me. I felt I had many choices, was well informed and feel good having followed your recommendations. I decided to replace everything since the home is 20 years old and these being all original units. I could not have picked a better company to entrust such an important and critical work.\r more
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Editorial review from Citysearch 12/12/2013

Oh my goodness, what a new experience in such wonderful and concerned service. Tim and crew were awesome in every way possible. Going the extra mile, taking extra-good care, most respectful and knowledgeable and 5 stars for being “on the same page” in connecting with a customer. I’m in the club for sure. more
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Editorial review from Citysearch 12/4/2013

I am a single woman in my 60/’s who is so thankful for this company. I had a pipe burst while I was at work and came home about 6:30 pm to water gushing from a broken pipe under the house. Even thought their schedule was full, they got someone there to help, (unlike a different company I called, who advertise emergency help but was unable to provide it!). The technician, Jeff, was so understanding and helpful and saved the day. I can imagine what my water bill might have been! Thank you so much. I will definitely use this company again. more
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Editorial review from Citysearch 9/17/2013

Thank you for your prompt and courteous service in dealing with our plumbing needs. Very satisfied with work done. Great job guys!! more
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Worst Service and deceitful sales practices 7/19/2011

Do not use this company unless you want terrible service and decitful sales tactics!!! They took my sister for $1000 for a $300 water heater when they were called to only unclog a toilet????? My sister is disabled and their salesperson must have dialed in on that and took her for one hell of a ride. DO NOT USE!!! DISHONEST!!!!!!!!! more
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"If there is any delay, it's you we pay"

Owner Message

  • Benjamin Franklin Plumbing is the nation's first plumbing service company to promise perfect punctuality. Your time is valuable and we know it. That's why, "If there's any delay, it's you we pay." ? If we are late for your service appointment, you'll get paid $5.00 for every minute up to $300.00. How can we promise such punctuality? It's because of our people, our culture, and our technology. Using the latest software, our customer service staff promptly schedules and routes your call. Then a skilled Charlotte Plumber arrives at your home driving a fully stocked truck.
    Benjamin Franklin Plumbers offers reliable, upfront pricing, and we charge by the job, not the hour. 100% SATISFACTION GUARANTEED, or we will redo it free! We provide quality work with honest and reliable service. We specialize in a variety of plumbing services such as re-piping, leak detection, bathroom remodeling and more! Also, our trucks carry enough inventory to fix 90% of repairs in the initial appointment, saving you money and time.. conventional water heater,tankless water heaters,standard to luxury faucets,water purifications,garbage disposals,whole house water filtration. Water saving toilets and valves,hot water recirculating systems,comfort height toilets. Drain cleaning

Additional information
  • Hours: Open Daily 24 Hours
  • Neighborhoods: East Forest
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