Becker Furniture World

NO matter what the salesperson says, you will not get your furniture from CRAFTMASTER, so don't order their furniture. . I ordered a sofa from them in March 2021 and after 3 delays, they now tell me I will get it sometime in March of 2022. I am sure they are still placing orders from this Manufacturer who is based out of Texas, but someone is clearly not following through. The communication from Becker has been delayed and on top of that they stated that I cannot cancel because it was a special order. For ONE YEAR they have kept my deposit with no merchandise. more

Never ever go the the store in Roseville, MN - salesman was very nice and yes, my entertainment center was delivered early & with a flower but that is when the nightmare began! My entertainment center (3 pieces) leaned forward 1/2-1in & the delivery guys told me to put rubber pads under it! I went to the store, called Customer Service who rarely returned any of my calls. It took them almost one month to find a technician to come examine the furniture, who in turn said my LR floor was slanted & had nothing to say when I pointed out the ONLY furniture in the room that was leaning was theirs!! I spoke to Robert, the store mgr, 2-3x. At first he was apologetic & promised to take care of it. The customer service supervisor called me & she was the rudest person ever. I was told I'd be called back & nothing. Finally after 2 months, & the TV stand being discontinued, I insisted on a full refund. August 26th my furniture was returned & yesterday I recieved my refund which was $107.12 short & I had been promised by Customer Service because of what the delivery guys told me plus Robert also agreed to have the delivery fee waived. I have not gone to the BBB or FTC or Roseville police but I had to threaten the ppl behind the counter as well as the assistant manager to get my full refund. Now I must wait an additional 7-10 days to recieve my $107.12 because I pd cash & must put my new real furniture from Slumberland on hold. Unbelievable!!! All my co-workers told me Becker is a bad place & I now know firsthand how true that is. Slumberland said they've heard stories as well but mine is the absolute worst ever! Run don't walk away from Becker Furniture World! more

The sales people were very friendly & helpful. The first table arrived flawed but you brought a new one just a few days later. Thank you for the flower - was a very nice gesture more

Carolyn was a delight to work with. Any questions were responded to quickly & correctly! Furniture delayed almost 2 weeks, but she kept in good communication. Delivery guys were super! Very respectful and even EARLY to deliver!! I like!! more

We used your website to to narrow down our choices for television consoles. We had to bring our kids with us, so we wanted to be quick in store. I showed the salesperson my online printout, and though the exact model wasn’t on display, she showed me all the closest matches, then a salesman up front locked up our model - last one, they gave us a $50 off coupon as well! All were helpful, thoughtful & quick! more

The men who delivered our merchandise were friendly and preofessional. I received a $100 coupon the day after I ordered my $4000 furniture. The woman I spoke to on the phone credited my account right away. I will shop at Becker again. The carnation on delivery was a nice added touch. more

"Love the furniture. The delivery was early. The two young men were exceptional. I plan to outfit the rest of the house with your store " more

Thanks for the flower and quick, professional service! more

Excellent!! Kevin was a very good & attentive salesman. Everyone was very nice & kind.Thanks for the great service!! more

Great Price, Great Quality, Great Service more

As always, you guys do a great job from start to finish! Thanks! more

Very good job - sales & delivery more

First - courteous. I didn’t waste a lot of time waiting around! more

Delivery persons were great. I was assured my credit card numbers were very secure! Also "thank you" for the lovely carnation. It was a nice appreciation gesture. I can tell the customer is special!! more

Becker Furniture is fortunate to have the two delivery people represent you out in the field. We are very pleased with our purchase. more

We were happy that our salesperson (John I believe) didn’t put any pressure on us. He walked away several times, to let us talk over prices between ourselves. And the young men who delivered, made sure it was set up correctly, and were courteous. more

They were very professional & quick! more

Delivery was flawless. more

We had a great time shopping at your store. Your selection is unbeatable! The delivery guys were very professional and nice. We will do business with you again more

Couldn’t have been better! more