I would advise that you get everything in writing, have them agree to a performance contract and withhold at least 15% of the job cost for 6 months AFTER it was completed.\r
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When we first met in May of 2007, this guy talked a great game...now, a year later, he end product does not match what they promised to deliver. They completed the pool decking (stamped and stained concrete) in the fall of 2007 and ""roughed in"" the steps to the pool...they agreed to complete this as part of the project. In March of 2008, we noticed that an expansion joint was separating...half inch wide and about 1/4 higher than the other concrete. Oh yeah...the steps are still not completed.\r
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After many phone calls to Tommy, a few of which were returned, and an onsite visit in May...he said, ""Yeah...that's not right."" In June, (again, after many calls), he said that they would ""caulk the joint"" and fix the steps.\r
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It's now August 18th, 2008 and he has yet to do anything.\r
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As Tommy told me in a phone call...""we've got your money now so we don't care!"" (He thought it was real funny!)\r
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Pros: Approach and promises
Cons: Delivery and Customer Satisfaction
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