Banfield Pet Hospital

VERY UNHAPPY with Banfield in High Point on Eastchester Dr!! Took my Lucy girl in for a leg amputation due to osteosarcoma on Friday, was told when I got there that they had tried to call me the day before and that the doctor that was going to do it had taken an extended leave so I had 3 options. One they could refer me to another vet, 2 keep her comfortable until the cancer spread (not an option) 3 euthanize her (not an option). What really made me mad is the fact that IF I had wanted her put down and not already choosing the leg amputation I would not have invested almost $600.00 with Banfield to begin with (office visits, pain meds, x rays, and biopsy), I would not have been in on Tuesday asking for them to do the surgery sooner because she was in pain. So I feel they had NO CLUE on what I wanted for my Lucy nor did they really care. But the office manager then went on to state ""I will forward Lucy's records to Thomasville Veterinarian clinic and I will call you to check on Lucy tomorrow. Also if you have any other pets we will waive the office visit for you for the inconvenience."" I made sure they had my correct phone number before I left because I felt that I would not get a call and I wanted to make sure there were no excuses, well this is Monday and I have not had one call from any one from Banfield to check on Lucy! So to anyone considering any major surgery on their pets make sure to reconsider taking them to Banfield on Eastchester. Not only do they appear to really not truly care about their patients but they do not follow up with them either. When I got to Thomasville Vet her records were not there and they NEVER sent over her x rays. So I paid Thomasville Vet for another set of x rays and they started back from ground zero with Lucy. Thomasville Vet has a 24 hour staff, Banfield was going to send her home the same afternoon after surgery. Lucy is still with Thomasville, appears to be doing well, they are working on helping her learn to walk on 3 legs, she is sitting up by herself now and eating! I do not have any ill feelings towards the doctor that took leave, I do not know his circumstances. I do hope that he and his family are well. But Banfield over all.... Well I think anyone who has a pet can understand how I feel!! more

Took our lab for his annual checkup. This was our first time at Banfield Pet Hospital and can I say, ""WHAT a pleasant surprise! The staff, technicians, the Vet, ""everyone involved"" just super courteous, and super professional. Totally caring. Can't say enough good things about the experience, and they do not waste a person's time. You'll be in and out and on with your life in no time flat, and you pet will be happy as a clam. These people have ""got it right""! A+++++ more

I took my puppy in for his first shots. Banfield was recommended to me by a co-worker who said she loved the service she received. The set up of the hospital is not good at all. It's a big jumbled mess at the reception area. I had a wait for the receptionists to finish a personal conversation about another employee before they even noticed I was waiting to check in. The exam room was very small and the wait time to see the doctor was very long. The vet tech was very rude and seemed like he was annoyed to be at work that day. I felt he was very rough with my puppy. While waiting a long time for the doctor I could hear inappropriate personal conversations about the employees weekends of "fun" in the back area of the hospital. Once the doctor came in, he was non-talkative and seemed to be in a hurry. When my puppy cried while getting the shots, the vet tech called him a big baby and said that didn't hurt. When I checked out I was not told when I was suppose to bring my puppy back and as s more

They are very helpfull. They want to make sure that you have a great experience. It is just like going to a family vet. If you can't afford everything they try to work with you. You can go on Tues. and Thurs. from 2-4pm and not have to pay the office visit fees. As long as it is a well visit (ie shots, yearly check-up, first visit after pound). more