We've been Banfield customers for years, so when we moved to Rohnert Park I was delighted to find that there was a Banfield in the community. Unfortunately, this one doesn't compare to the two other Bay Area Banfields where we took our little dog for care. I think the facility is older, it's not as clean and well cared for. It's just not as uplifting as the others, and I've had to wait longer to see the vet, even with an appointment. It makes me wonder if they're cutting costs somewhere and that's affecting service. So far I think the care is very good, and that's most important, and the prices are reasonable because of Banfield's wellness plans where you can pay a certain amount monthly and get a lot of stuff included in that, plus a discount on other services. But I don't know if we'll renew our dog's service plan when the time comes. It depends on what else is available in this community and how it compares in terms of quality and price.
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