I've been a Bally member for almost seven years. When I moved back to Texas, I signed up right away. WHAT A MISTAKE. The general manager was exceedingly pushy when it came to my contract. I thought that was forgivable enough. It turns out his attitude is shared everybody who works there. It's currently below freezing in San Antonio and yet the womens' locker room has not had hot water for weeks making it impossible to take a shower after a sweaty class. When I asked when the hot water would be restored, the staff shrugged. When I asked why there wasn't a sign notifying members of the lack of hot water, one staff member sighed then said ""Oh, I guess we could do that."" The next day there was still no hot water, nor a sign. There is absolutely no courtesy extended toward customers. When I spoke to a staff member today, he walked away while I was still talking. In addition, many of the scheduled classes are often canceled. Instructors simply stop showing or show up every other week. It's very unpredictable and unprofessional. I am canceling my membership ASAP.
Pros: clean facility, lots of equipment
Cons: rude staff, canceled classes, squeaky machines
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