Baker-Whitney Oil Co Inc

I had been a good customer of Baker Whitney for over 3 years until a recent incident that occurred and prompted me to leave for another local oil company. I originally signed on with BW because I live in Acton and wanted to support a local business...even though their prices are significantly higher than other suppliers. Things were fine, they delivered my overpriced oil on schedule, I paid them every cent that was owed, and then one cold April day I ran out of oil. Unbeknownst to me, I was late on a bill and they made a call not to deliver any oil to me and let me run out. Mind you I have been a customer for over 3 years, and the bill in question was less than 30 days late. They then charged me over $100 to come out and restart my burner. It took the delivery person 5 minutes to start it and they were already out here delivering the oil so it's not like they made a special trip or anything. The kicker in all of this, and the thing that made me take to social media to write this negative review is...that I sent a diplomatic and thoughtful letter to them to voice my displeasure about what happened and their response was to send me a bunch of highlighted statements and contracts showing me the few times that I was late in the 3 years as a customer and also some highlighted contract language. I swear they must of used an entire highlighter ...honest. I just don't understand how they consider this customer service. I'm in the customer service industry and would NEVER treat a customer like this. Good Bye BW hello reasonably priced and hopefully customer focused Bursaw Oil more

They are prompt, reliable, efficient (no "call-backs"). They've added zones, and their work is beautiful. Still do pre-pay price guarantees. (I've been with them since 1980 with no problems or complaints.) more

I have used them for 4 years now. I have a service contract with them. Reasonable and fair on the pricing. Oil prices could be a few cents lower but not far from anyone else who will provide the same kind of service. I have never waited more than 50 minutes for a service call when my burner died. They even fixed a leak in my oil tank fill pipe for no charge. I won't ever use anyone else! If I saved .20 cents a gallon somwhere else I would have saved a whopping 120 dollars for the whole heating season. That is more than paid back every year by their wonderful, friendly service. more

I have found them to be much better than Bursaw. Used Bursaw for many years. Also used Concord and Acton Oil. Found Baker-Whitney to be most responsive in service. They also are willing to negotiate rates for long-term. Have been with them for 20+ years now. Good company. more

Baker Whitney is quite a bit more expensive than other companies I have priced - even "full service dealers". When questioned their response is that they have been in the market a long time and have lots of experience so they charge more... I found comparable service and much better pricing elsewhere more

While the prices are a bit more expensive, I have found that you can negotiate a lower price. This year (2007-2008) they were one of the few oil providers that were allowing customers to lock in a rate. Their service is always prompt. If there is an emergency, they are able to make an appointment within hours, not days, as has happened to some of my neighbors using other local providers. I never have to call to have my tank refilled because they keep a tight schedule. I have no complaints. more

Baker-Whitney Oil provides residential oil delivery and service. Their pricing is not as good as other competing interests in the area (or were not in 2004). They lay claim to a decent size in house service group rather than relying on third party service contracts. Baker-Whitney’s claim is that this prevents long wait times during the seasons first cold snaps when heaters have a tendency to have issues. Yearly Maintenance and a cheaper oil contract have suited me better. more