WARNING!!!!!! NEVER HAVE YOUR CAR WASHED HERE!!!!! I took my car here and THEY made a SIX FOOT LONG SCRATCH ALL THE WAY DOWN THE SIDE OF MY CAR. I took my car back the next morning and NICELY brought this to GEORGE ROBERTS attention (he claimed to be the Manager). He didn't even examine the scratch. He just immediately got on the defensive and asked me ""did you see us scratch your car?"". \r
I told him that it was NOT damaged before I brought the car in, for the wash. He then said ""I look forward to you suing me"". I then asked him is this the type of ""customer service"" your company gives it's customers? He then got VERY belligerent and started yelling, cursing and swearing at me. Keep in mind I remained calm and was in a total state of shock that this ""manager"" would verbally abuse a paying customer, as he was doing to me. I asked who the owner of the company was and he said ""that's none of your f#@&ing business"". He then walked over to my car and started saying ""you bring a piece of sh*t car like this in here and then blame us for your scratches..."" My car was ULTRA-CLEAN and was in immaculate condition, before I brought it in to Cotton Creek Carwash. Mr. Roberts then started insulting me by calling me all sorts of names and asking me ""how much money do you make per year? I bet you won't be able to afford to sue us"". Keep in mind that I had never mentioned anything about ""suing"" them. I just told him that I didn't appreciate how I was mistreated and was going to let others know about how unprofessional his operation is and get this; he told me ""you can tell everyone in Alpharetta about this and I DO NOT CARE...""Then Mr. Roberts told me to ""get the f@#k off his lot"". So, I say that if you don't want your car to get damaged with scratches and then cursed out for bringing the damage that THEY caused to their attention, then AVOID COTTON CREEK CARWASH LIKE THE PLAGUE!!!!! On a side note they applied some type of nasty oil to my dashboard that made a complete mess. They were also paid to steam clean the carpet and did such a sorry job, that I can't even tell that they cleaned it at all. This place is the biggest waste of money and will cause damage to your car and if you complain about that fact, then they will verbally abuse you.
more