AutoNation Nissan 104

After 5 hours of being on the lot to purchase our car, we went home. It was night time when we got back to out city. The next day we found out that the car had white paint on it but only on the right side. We took it back and they, Gen. manager and sales manager, told us that over a 100 cars had got paint over spray on them from stripping and painting the building. We took it back twice to have the paint removed and the second time, the service writer said that if they tried to remove any more of the over spray paint, they would damage the original paint and that they would have to re-paint the car. Now this is a brand new car! I called and left a message for the Gen. manager to call me and he has not returned my call and it has been two months now. The truth is, NOT one person from Go Honda has called us about the car, not even the sales man after we bought it. \r \r After the second time of them trying to get the paint off the car and the wheels, and I was told they couldn't, I went up and spoke to the sales man that sold us the car, Max, and he said ""at least the engine runs good"".\r \r After contacting American Honda and they tried to get the general manager to call my husband, my husband has yet to receive a call from him. But the general manager did finally return American Honda's call and responded after my husband told American Honda that the only recourse we had was to take them to court? One of the managers told Todd, at American Honda, that he would only talk to me because my name was only on the title, not my husband's name?\r \r I let my husband handle this because the first time we took the car back, which is a three hour drive for us, they tried to tell us that it was paint from the building. So why did the paint and body man say it was so hard to take off? He also said they didn't buff the car. Then, when my husband asked him how the black trim got all dull, he said that was the result of buffing. The managers tried to smooth it all over with me but I sure am glad my husband was there, seems to me they were trying to take advantage of a women not knowing anything about cars. Lucky my husband retired from the police force. He had his recorder on when they told us about the other cars and said they would make it like new. We still have paint and no calls from the dealer or anyone from there.\r \r We have contacted the Attorney Generals office and asked them for a class action suit. How many of these cars were sold with paint on them that they can't remove?\r \r By the way, the paper I signed to go to aberration instead of court, is null and void. My husband can take them to court and we have our lawyers fixed to do just that. We just want a our car without paint on it, that is it, nothing more.\r \r This matter has made me very sick but I am willing to go all the way with it so that other people will not have this problem in the future. more

I have been to Go Honda on two different occasions and was extremely disappointed both times. The first visit was to repair an item recalled by Honda. I took our Odyssey in and they asked if there were any other problems with the vehicle. I told them that our driver side sliding door was not opening and asked them if they could take a look at it. They called me the next day to let me know that if they were to look at the door they would have to remove the door panel and there was a chance it could break. I told them to just leave it alone. I went to pick up the van later that day and got it home to find a crack in the driver side door panel. The same one I had let them know to leave alone. I called to speak with them about it and was told that I would have to pay them for labor and the broken latch that was causing the door not to open before they would fix it. I was very upset that they, number one, broke my panel when I specifically asked them to leave it alone, and number t more

I have been to Go Honda on two different occasions and was extremely disappointed both times. The first visit was to repair an item recalled by Honda. I took our Odyssey in and they asked if there were any other problems with the vehicle. I told them that our driver side sliding door was not opening and asked them if they could take a look at it. They called me the next day to let me know that if they were to look at the door they would have to remove the door panel and there was a chance it could break. I told them to just leave it alone. I went to pick up the van later that day and got it home to find a crack in the driver side door panel. The same one I had let them know to leave alone. I called to speak with them about it and was told that I would have to pay them for labor and the broken latch that was causing the door not to open before they would fix it. I was very upset that they, number one, broke my panel when I specifically asked them to leave it alone, and number two, that they didn't even have the common courtesy to let me know that they had broken it and let me discover it myself. I told them that I was not going to have anything else done to my van there and that I wanted the panel replaced and given to me. It took my and my husband calling multiple times and speaking to multiple people, including the manager before they agreed. My next visit was to look at a Civic. I figured that the service team couldn't have anything to do with those working the floor. I was very wrong! We spoke with Jay who found us a 2009 Civic Hybrid to test drive. We asked him 3 times what the price of the vehicle was and he refused to tell us. We drove it and went in to see what we could get for our trade in. He still refused to give us the price and would not tell us what they would give us for our trade in. He just kept saying, we'll do it all at once. Then he wanted us to give him our info so they could pull our credit, all for a car we didn't even know the price of! My husband refused and said he would not do anything else until he got the info on the car and our trade in. Finally after waiting for 15 minutes we had had enough. We asked for our car's keys back and waited another 10 minutes before they brought them out. What a horrible experience, the whole demeanor in that building was uncomfortable and you could tell no one cared about anything but your money! If I could give them 0 stars I would, 1 is too generous! more

I went in to this dealership 4 years ago to check out an Xterra that I had been seeing for a couple of days. I bought it and have been treated so well by all of the staff I had to deal with, and the transaction went so smoothly. Went back in recently to trade in for a newer car when I bought a Nissan Rogue....Again, such professional, respectful individuals that I dealt with there. If I have ever had an issue that I did not understand or needed assistance with, I would call them up and they would be there with an answer for me. I trust these people and have sent my friends and family to them time and time again. They are all very pleased as well. Smooth process, easy financing, great service. more

Let me first say that I'm in the middle of a chapter 13 bankrupcy, and still making payments. I found a car on cars dot com that I was interested in, filled out the contact information, and I was assigned a sales person, Brama. There were warning signs from the start--Brama wasn't very interested in discussing anything over the phone with me, except that he was 150% convinced that he could get me financed, even with my bankrupcy. I wanted to come see the vehicle that evening, but he said he wouldn't be around. (and hey, I understand people have a life beyond me wanting to come see a car, so it was no sweat) Later that day I got a call from the sales manager, thanking me for choosing Go Nissan 104th, and I asked him if it would be alright if I could come take a look at the car that evening, even though Brama wasn't around. But I wanted to make sure it didn't interfere with Brama getting a commission. He said it was no problem, and even assigned a very helpful young man named Bruno to pull the car up for me to test drive. I loved the car, and heck I would have done the deal right there if I could have. The next day I got a call from Brama who said he'd arranged financing for me, I just needed to come down and do the paperwork. We had an appointment for 6:30pm. So I, my wife, and my daughter showed up a few minutes before the appointment, looking for Brama. Only Brama had gone home already. No call, no message, no nothing. Brama had just taken off, leaving us to swing in the wind. The finance manager came out and explained that he had been unable to get financing for me because I was still in the middle of ch13. And hey--I get that--I'm a difficult person to finance right now, this is not their fault. But it was obvious that Brama had been lying about being able to finance me. So not only had Brama lied to me, but he apparently didn't even want to waste his time meeting with me or even taking 2 minutes to cancel the appointment. Instead, he wasted my and my wife's time, not to mention the humiliation of having to stand out on the show room floor looking like idiots. Now I know that there are bad salesmen at every dealership, but when the finance manager gave me the bad news that Brama couldn't be bothered to tell me himself, I asked if he could pass on a message for the sales manager to call me. I never received a call from him. In fact, I went from getting a couple calls a day from Go Nissan to being dropped like a hot potato. Apparently Go Nissan 104th management don't give a damn about their customers being treated like dogs. And too bad for them too because as it turns out I arranged for a co-signer, found a similar vehicle at another dealership, and gave them my business instead. One bad salesman doesn't automatically doom a dealership, but obviously crappy customer service starts with the sales manager and works its way down. If you want to be treated with respect and dignity, I would highly advise avoiding Go Nissan 104th. more

Very disappointed in Go Honda 104th Service.\r I do not recommend the Service at this location. Please do not learn the hard way. A combination of poor, poor communication and extreme over-inflated prices caused a lot of frustration and in my view an unnecessary repair. Service rep even said to keep the part as it looks brand new! Manager apologized for all the miscommunication, but their miscommunication caused me a lot of money in an unnecessary repair. more

I wouldn't take a car if they gave it to me, because there has to be something shady going on. Both the finance manager and dealership manager are liars, who just want to sell any crappy nissan they got on the lot. They took advantage of my wife for $2,600 hundred dollars. i even have them on tape saying that there was something wrong with what was going on and then they say they have no affiliation with nissan. It is a nissan dealeship right? more

My 1999 Honda Odyssey has been perfect for me the entire six years we've owned it...of course it has, it's a Honda! But at about 84,000 miles, I started to have some issues with the transmission. Come to find out, Honda has a couple issues with this transmission and I was able to get it replaced under warranty, even at such high mileage. Jason at John Elway was extremely helpful and my van was like new about five days later! Can't beat that :) more