Augusta Harley Davidson

I came in the shop to buy a Bluetooth equipped helmet. I had very little knowledge of Bluetooth helmets, let alone what proper size I needed. I was greeted at the helmet section by DANI and an energetic smile. I could tell right away that she was ready to help. .I told her what I was looking for. The first thing she suggested was to find a fit in the style I was looking for. She explained to me proper fit and feeling. Once we determined the fit,she went to the back to find the helmet(s) that I might like.They didn't have my size in the samples she brought but I got a better idea if what her inventory and choices were that day.I apologized for not liking the choices she brought out but she was very professional and understanding. DANI stated that she would go back and look more.The 2nd time she came out,she had a model that I really liked but didn't have my size.Carrying multiple boxes with each trip,she went back to the storeroom to check if she could find my size in the helmet that I chose. Sometime later she came back with not so good news but she wanted to check one more time. About 5 minutes later she came back with one single box. She found it! I tried it on and it was perfect .Before I made a decision whether to buy, she informed me that the helmet was a discontinued model .I was immediately impressed with her honesty .We talked about the helmet in detail and I chose to buy. Once I bought the helmet I asked if she would help me sink my new helmet with my cell phone. She didn't hesitate! A few minutes later I was set and ready to ride! My experience that day was outstanding. DANI is a true asset to Timms Harley-Davidson. Her greeting me with a smile,her unwavering diligence to find exactly what I was looking for,her willingness to help set up my cell phone to the helmet and her honesty about what I was about to buy is customer service we just don't find much anymore. Because of DANI, I will continue to shop Timms and most definitely tell my fellow riders about her and my experience. Job well done,DANI more

They admit they make mistakes and then refuse to make good on them costing over $200. They up-charge financing at $529 for document fees and talk openly in the show room about your finance details. Stay clear. A few miles either way you can find a different Harley dealer - it's worth the drive to not go there! more

2 words - They suck more

My husband has wanted a Harley-Davidson for a long time. He got one when we first married, but after we had our son and money got tight he had to sell it. Since then he has always said one day he would get another one. Well, he is now 57 years old, we don't have the kids at home anymore, so back in the Spring we decided it was time to take the plunged before he got to old to get on the thing. We went to Harley-Davidson of Augusta http://www.augustahd.com/ for him to talk to them, he pretty much knew what he wanted. He is a deputy with the Sheriff's Office here, so he wanted the Harley Ultra Police Officer Special. We were treated so nice at the Harley Dealership and they helped him out with everything. I was very impressed with the place, it is so neat and clean and all you have to do is just stand there and look around to find what you need. The place is so neatly arranged and, even though it's a large showroom, you can see where everything is, it's not all crowded together. Needless to say when we ordered his bike we had not planned on me coming up with a brain tumor and having to have surgery, but I did and his bike came in while I was in the hospital. The people HD were great. They told him they understood and they would hold the bike till he could get there. Since then anytime he has called them or gone by they always ask how I'm doing. I have heard other people say they care about their customers at HD of Augusta. Oh, and if you would like, you can see a picture of the Harley Man on his bike on my JB site. more