At The Beach Tanning

Ruined my credit history and i was told I was on a month-to-month payment. I moved and they will still not cancel. They are asking for $75, a brand new state-issued license with new address, 3 address changing documents proving I moved. They will not accept utility bills, lease contracts, etc. I don't know what other proof they need. When I bought my house, I also noticed, they created a loan on my behalf!!! Pros: You will be approved for a loan that will ruin your credit Cons: You can't cancel the loan that ruined your credit more

ATB is a shady business and the head manager misled and lied to me about the terms of the contract I signed. I specifically asked about cancellations and she told me I could cancel at anytime. After trying to tan on more than one ocasion and having to deal with a long wait and pestering sales people pressuring me to buy $60 lotions, I decided it was not in my best interest to NOT be a member. I called to cancel and was given the corporate number which then led me to another billing number. They have a financial services company that enfoces their contracts and billing and the lady I spoke with herself said she has no control over the way ATB presents the contracts and to avoid messy situations with contract enforcement ATB tanning has hired the finicial services company to do this for them. So basically ATB can blatantly lie to their customers and send all complaints to their billing company so they can dishonestly and unethically swindle people's money from them. I DO NOT want to support these unethical business practices and I am upset about the whole thing. If you experience wrong doing with ATB remember to report them to the appropriate business reporting agencies!! Cons: I don't know how they can sleep at night. more

I went to at the beach tanning and the sweet little orange lady told me that I should sign a two year contract and I would get all this free stuff! I told her that I would be moving to a town where there is no at the beach facilities and she said, no problem. If it's more than 25 miles away, just let me know and I will cancel your membership. Sounded like I couldn't lose! Well, when I moved, I called and the same sweet peach said that she could not cancel it for me and that I would have to call corporate. I called corporate and they said I needed to send them 2 proofs of change of address, a copy of my new driver's license with my new address, a copy of a paycheck or proof from my new employer, $75 money order and more. It's been a year since I've moved and I've yet to change the address on my driver's license. Who has the time for that? Now, I have been sent to collections for $1,200! I tried to cancel, but they make it near impossible and extremely unpleasant. more

They are absolute scammers, and do it all with a smile on their face-----all with one perk, their product is actually decent. I like the beds and the spray tan, but the 1 pro to the 100+ cons does NOT make it worth it at all. I was fooled into coming in for a 'free' tanning session, and then they gave me the complete walk through. Meanwhile the crazy * Brooke (stay far away from her) would not give me a straight answer. I asked all the basic questions you would think of and her and her over tanned, over plumped lips would just talk circles round and round. Finally I had wasted WAY too much time in there just to walk away, or so I thought, and was like...okay, just tell me how much I need to pay!! After I had become a month to month member by contract, she told me I was locked in a 24 month contract at 54.99 per month. BS!! I said ""Wait! Its for two years? I'd like to cancel now before it's processed. She simply took my contract behind the counter and told me that it was already completed and I was locked in. Meanwhile, I questioned her how I could go about canceling it, and she sat there and lied right to my face. Since, I've been trying to work with corporate, and theyre just as ditzy and dumb as everyone else involved in the company. When I told them that I was moving far far away, they tried to talk me into buying a house close to an At The Beach. I could go on and on as you can tell. Point is. Just dont get involved with this awful awful fraudulent company!! Pros: 1, decent product. Cons: Everything!!!! Liars more

f you just pull up their B B B report, you might get a sense for the type of company they are. They have hundreds of complaints and they are rated a ""D?."" I signed up for a membership late last year. I feel like they told me anything I wanted to hear to get me to just sign that paper, which was in something like 6pt font and a mile long. The kid signing me up for the contract told me I would be able to change my membership package at any time. I was also told that I would be able to cancel my membership for medical reasons, or if I moved outside a 50-mile radius. She said there would probably be some sort of fee to cancel, but that it was possible. I then started a medication for acne, and it's a photosensitizing medication which means I am unable to tan. I am also unable to use the spray tan that At the Beach offers, as I break out in welts when I use it. I called a local At the Beach store to find out how I could go about canceling my membership, and the girl on the phone told me I could get a note from my doctor explaining my situation and then call corporate and they'd let me out of my contract. So that day I went and paid for a visit to my doctor so he could write me a note explaining that I have a medical reason for which I am unable to tan and am unable to use their spray tan as an alternative. I called their corporate office and was told that I was misinformed, and that there is absolutely no way to cancel. I explained that I am paying $55 per month for a service I am unable to use. That's when I was informed that I was locked into a two-year membership instead of a one-year membership like I had been told. I explained that I felt they should abide by what their store employees are telling customers, and the lady on the phone said they're not obligated to do that. She then said, in a very snobby tone, that maybe I should be more careful the next time I sign something. I asked if I could lower my membership package so I am paying less, since I cannot use it anyways. She told me no. I was told at the time I signed up that I could do this at any time. The lady on the phone from corporate told me I could have my membership transferred to someone else for a $50 fee, but I cannot find anyone who wants to take it. Seriously... everyone I know has already heard about what an awful company ATB is. I work with a girl who recently worked for At the Beach, and she says they are trained to tell people just about anything in order to get them to sign a contract. She says they are trained on how to dance around questions and how to purposefully mislead customers in order to get them to sign that contract. She said they're instructed on how to be ""cute"" and make small talk while you're ""reading"" the contract so you get distracted. I am now paying $55 each month for the next 20 months for a service I am unable to use due to medical reasons. The store employees keep telling me something different than the corporate office tells me. This company is seriously misleading customers, as you can see by their B B B report. They somehow showed up on my credit report, even though I never gave them my social security number (I refused, and instead they took my driver's license number). The lady at the corporate office said if I stop paying, they will turn me in to collections. Pros: None. Cons: Deceitful, misleading, and they misrepresent contracts more

I Love At The Beach!! I used to tan at Dark Tan. I paid over $80 a month and the beds were never this good!! And I get to spray in the vespa spa for the same price every month. And it doesnt turn me orange!! Oh-yeah! Pros: Low Price. Best Tanning Beds. Friendliest Staff Cons: Line After Work more

Please contact me on this issue , I need people for a news segment on at the beach!!! kcbblondie@gmail,com\r \r This is no Joke, I just moved away so I can not get attention to get my $ back, but I will put you in contact with the News station that can help!!! They have all of my information to help you as well!!! Pros: nothing Cons: they will take you for all you have and then some more

They have the wrong name listed for this address, it is actually At The Beach Tanning now! Every time I went into this place it felt cheap, dirty, and they were so very rude to me. THANK GOD I ONLY WENT MONTH TO MONTH AND DIDN'T SIGN A CONTRACT! I was actually refused service! I went in there and was checking my phone and was told I had to wait. Someone else came in and was immediately checked-in. When I asked why I was waiting I was told it was because I was checking my phone. I WAS NOT TALKING ON MY PHONE only checking my email on it!!!!! I got upset and was told that that is their corporate policy not to check anyone in who is on their phone because they might give the wrong information and burn. WHAT INFORMATION!?!?!?!? My last name and how many minutes. Man, I shouldn't be able to leave my house if I can't give my last name and how many minutes I want to tan while LOOKING at my phone! Brooke, was the chick who refused me service so if you talk to her make sure you give her your full attention or you won't be able to tan! Which is kind of hard because you end up staring at her huge lips that have been injected so many times her upper lip just sticks out! Oh, and the beds are not always clean. I sat in a bed and could see the streaks from the lotion the previous person had used. No, it wasn't streaks from the cleaning products it was only in certain areas and when I ran my finger through it, it smeared and felt greasy. YUCK!!!! Pros: NOTHING Cons: EVERYTHING more

This place scammed me into signing a year contract telling me i could cancel and/or freeze my acct at any time. they failed to mentipn you are charged for freezing the acct and for every month you freeze the acct they ad it your over all contract length i am now stuck in a 15 month contract with this horrilbe place!! The lady even admitted that they are paid on commission and cant help if sales reps lie to make you sign contracts. this is disgusting you cant cancel or it will ruin your credit. they lied to me about everything i asked!!!! and the corp office will not get back to me. someone needs to report them to the better busines bureau!! DON NOT TAN HERE!!!!!!!!!!!!!!!!!!!!! Pros: NOTHING!!!! Cons: SCAM ARTISTS more

I signed up at the At The Beach Tanning salon in Parker, CO. I specifically told the stupid girl that I only wanted to tan for a few months before my wedding. She was extremely pushy, only showed me ONE option and filled out my contract after I signed it. I asked her twice if I could cancel the contract at any time and she said ""Oh yeah, you just might have to pay a small fee."" I later come to find out that when I tried to cancel, the corporate office absolutely refused to allow me to cancel, even when I told them that the stupid sales associate lied to my face. I've since sent them another letter and printed out many of the horrible reviews I have found on the internet. I told them, that if they don't cancel my membership I won't hesitate to take legal action. I can't believe that these jerks are still in business. Pros: Nothing Cons: Everything - They are con artists more

Bronzeworks tanning no longer exists: It has been replaced by a nightmare of poor customer service called Pros: Location would be great for a good salon Cons: This is not a well run salon more

Wow, I'm so glad I looked at the website. I just went into this ATB Tanning Superstore today to check it out, and they had me literally seconds from signing the contract when I noticed it was for 24 months, and she said you couldn't cancel. (The brochure she gave me you said you could cancel with 7 days notice). There were people in there waiting, and the lady that showed me around was extremely pushy, wouldn't tell me about any of the cheaper plans, and said I wouldn't get a better deal anywhere else. The whole thing sounded really sketchy. I just moved here from a college town, and while I expected it to be more expensive in Denver, they would have had me paying more per year than I had in the last 3 years in Kansas. Shop Around!!! more

My wife signed up when it was still BronzeWorks and was very happy. When ATB bought them out, not much changed for her. What we didn't know was that the contract had changed. Almost a full year after moving 800 miles away, we found out we were still getting charged. If you've read reviews here, you know how helpful the charming ladies at the corporate office are...\r Maybe we could get Channel 7 to investigate this scam....\r There's a site on blogspot called atthebeachtanningripoff that has bunches of the same type of story. Please educate your friends, and for goodness sake DO NOT SIGN ANYTHING! Not even for ""just one session."" There is no such thing as just one session.\r \r Pros: None whatsoever! Cons: Shady business practices, dishonest corporate office manager more

Good god. This company is sleazy, the environment is terrible, the customer service is so bad as to be laughable, and if you sign a contract -- as I'm so very, very sorry I did -- you may as well have signed your soul over to the devil. I can't understand why this place is still in business. I made the biggest financial mistake of my life the day I walked in there and signed a contract. Thankfully, I've only got four months left to pay these jerks, even though I haven't set foot in the place for over a year. When I signed up, I still thought the place was Bronzeworks and was pleased by the rating and the reviews on this site. Why hasn't the name been updated? People need to be WARNED AWAY FROM THIS PLACE. It's not a legitimate business, it's a con job. \r \r RUN AWAY. Pros: Maybe it'll close someday. Cons: It's still open. more

I am fortunate to not have ever signed a contract with At the Beach, instead I paid for a lot of tanning credits up front. And yet, even without being a victim of the monthly membership scam, I will not do business with At the Beach any longer because of the RUDE CUSTOMER SERVICE I have experienced. I don't care if the location is the most convenient , or if the prices are the best (and I'm not sure that they are) - - I would rather go out of my way and spend a bit more money to avoid this place. I ADVISE OTHERS TO AVOID AT THE BEACH. Prior to Bronzeworks being bought by the At the Beach, the customer service was good/friendly...the place was clean....and as a result, I never felt bad when I went there. Since the place switched owners and became ""At the Beach,"" this has changed and I have experienced ABHORRENT CUSTOMER SERVICE ON MORE THAN ONE OCCASSION. My guess is that the attitude at the front desk stems (or at least is not prevented by) coporate management because I first experienced rudeness when management folks from Oklahoma came to Denver to ""set up shop."" SPREAD THE WORD AND LET THE BOYCOTT BEGIN!!!! Pros: Not enough Cons: Too many more

I am adding onto this review because I am now in collections from this company. I have triued to get a copy of the contract I signed several times because my credit report and the collection agency that is calling me have different information on them. DO NOT GO HERE!!!!! THIS PLACE IS A TOTAL SCAM THE PEOPLE WHO WORK HERE MAY NOT KNOW WHAT THYE HAVE GOTTEN THEMSELVES INTO BUT THEY ARE THE SCAMMERS!!! \r \r \r So, below is what I wrote about this company on March 3, 2008 since then i have had them charge my bank account on a date they are not authorized to charge it for an amount that they were not told they could charge it for and I have had to call two different billing departments to try to get it fixed and I was yelled at because it isnt their problem. I also had to call a completely different store to try to get this resolved because the store at 6th and Broadway was so rude they just put the phone down on the counter and walked away when i tried to discuss it with them. I was then told by all of the people I have spoken to that I cannot cancel my contract whatsoever even if I am a dissatisfied custoemr. Do not go here, do not sign anything, do not give them your account info for any accounts you have because they are just going to steal your money from you. I wish I would have read these reviews or thought twice about it before i went in and signed up. \r Rude, dishonest employees all the way from the bottom up. The girls in the salon cared less that I have fair skin and can burn easily and they put me in a bed without putting a time limit on it, thank god I had the sense to get out. I did end up with a nice lobster hue for the next three days though and when I called to talk to someone about it they told me I had to call the corporate office. When I did that, the girl Monica who answered the phone was completely rude to me and told me I couldnt get out of my contract and that she would speak with the district manager about the issue. Cons: The whole place is a con. more

I had a bad experience similar to others here. I signed an agreement to have a monthly fee deducted from my checking account. My agreement allowed cancellation with 30 days notice. I tanned for two months before a vacation, and then didn't go back for a month after my vacation. When I went in after my vacation, the girl at the desk told me I had canceled my account. I didn't remember canceling it, but decided I shouldn't keep going anyway so that was fine. The girl at the desk said since I didn't remember and since I hadn't been in for so long that I could have a free tan as a 'thank you' for paying for four months. So I took the free tan and forgot about it. Three months later I found out I had been charged continuously. When I called to complain, I was told that since I had tanned that one time (the freebie) I was liable to pay for everything up until that phone call. I complained about the mix up with my account, which they showed in their records was not my fault, but even though it eventually was escalated to headquarters the most they would give me was two months of 'free' tanning but none of my money back. DO NOT expect this to work out the way they say it will!!! I tell everyone I know to stay away. more

The company, Bronzeworks, that owns this tanning salon and many other At the Beach branches is only out to scam your money. I visited this salon to tan before a trip to Las Vegas just before Halloween. I explained my short term tanning needs to the staff. I was mislead about a monthly unlimited tanning package. As a result I put my visa card number on a contract and signed it, thinking it was a one time isolated payment and liability form. I only tanned twice before my trip and the the month ended. Then in November I had another $50.00 charge on my visa bill from this Bronzeworks company. After calling the billing company that charged my visa I learned that the contract I signed was a legal document stating that I must pay $50.00 a month for 24months! Thats almost $1200 to go tanning twice! I called the corporation to explain that I was unaware of the package's conditions and that I can't afford to pay for this membership. The women on the phone were very rude to me and basicaly said ""sorry you signed the contract so you owe us the money"". The conditions to get out of the contract are ridiculous. You have to show three documentations of proof of moving 50 miles away from any At the Beach location, plus a $75 cancelation fee. What I scam, why would you have a customer sign up for a $1200, 24month tanning contract who doesn't even tan! Pros: many locations Cons: Only out to scam your money more

The girl there, didn't not explain the packages right, i got confused and accidentally signed up for a year tanning when really i just wanted a month, when i thought about it and figured out what i was doing, i told the girl im sorry i was confused, i don't want a year membership just a month. She was rude about it. That was in the summer some time, now its December and i just figured out that place has been charging me EVERY MONTH for a year membership. Do not go there, rude girls and not honest girls. Cons: RUDE PEOPLE WORKING THERE, PRESSURES YOU, TAKES YOUR MONEY!!! more

I had been interested in trying a new tanning salon out and called around to several to see what their prices were. I called At The Beach and the lady made it seem as though I was an idiot, I brushed it off, not everybody is pleasant on the phon. So I found an ad in the Westword saying that At The Beach tanning superstore had a one month unlimited tanning special, so I figured what do I have to loose? I go in, there was nobody waiting, but it took the girl over a minute to help me. I showed her the ad because it states ""any of our 6 locations"" just to clarify that the ad said that. The rude girl said you need a Denver I.D. So I pulled mine out and showed it to her, she then said that I lived too far away and I would have to go to a closer At The Beach to get the free month. I live less than 5 minutes away from this location! I said to her ""well if I wanted to sign up, then would I have to have a closer drivers license?"" she said ""no, you could live any where."" I feel that this place should be shut down. Since going there earlier today I looked at their better business description and they have an unsatifactory report, to top it off all of the latest reviews have said they were bad news. It looks like I will be going else were! DON'T EVEN WASTE YOUR TIME!!! Cons: location, customer service, attitude, lies, I could go on... more