Okay, I enjoy the fact that I can purchase my tickets online and print them from my printer....I like it.\r
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My wife and I along with our friends went to see ""Watchmen"" today 3-7-09. My pal Dan bought me and my wife popcorn and drink which was awesome, he's cool like that. When the snack bar worker asked me if I wanted butter on my popcorn I responded with a 'yes', but very, very light butter. I get to my seat and the movie starts. My wife and start eating the popcorn and we're enjoying the butter until we get to the center of the bucket - and we're still tasting a very heavy butter taste. I walked just outside the auditorium to see how much butter was actually put on. This freakin' guy had put so much butter on my popcorn that there was a thick layer of it coating the bottom of the bucket. EFFIN' GROSS'!!! \r
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When the movie was over I took the bucket back to the snack bar and allowed the manager, Troy, to see what my complaint was all about. I told him that I was dissatisfied with the popcorn and that I wanted my friends money to give back to him. He asked me if he could re-fill it for me to my liking. I said that the entire situation of there being too much butter ruined my appetite and that I would simply like my friends money refunded to him. Troy told me that if I would have come to tell him sooner that he would be able to give my friend his money back, but since it was after the movie he couldn't.\r
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I nearly exploded with anger all over him. I said to him that it doesn't matter at what time I'm not satisfied with the purchase! The fact is, I AM NOT SATISFIED!!!!! SO GIVE ME MY MONEY!!!!!!\r
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He didn't give me my money back - so now I'm letting everyone know that Arclight Cinemas is not the place to go if you want someone to understand that you had an employee that cannot understand what the difference between heavy and light butter is!!! Stay away from Arclight!!!! MORONS!! MORONS!! MORONS!!
Pros: Good atmosphere!
Cons: Management staff does not care about you!
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