Arapahoe Internal Medicine Dgn

When I began coming to this office four years ago, I had mostly good experiences with them. In the last two years, the place has gone downhill. I go in every three months for med checks, and I haven't seen the same doctor twice this year. If the doctors aren't willing to stay there, why should patients? My experiences have been consistently worse, every time I go. Last time was the last straw. The medical staff is incompetent (writes scripts that pharmacies won't take, forgets you are still in the office waiting for them, doesn't read charts) and the office staff is rude and may also forget that you are there. Don't bother with this place! more

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Candance, from the billing department (I assume), refused to assist me (or even speak to me calmly) when I needed to determine what went wrong on a medical claim they submitted to my insurance. The hard copy of the form that is on file with my insurance company did not match the form that Candace stated she had on file. When I asked for a copy of the form, she said she needed written approval from my husband, even though I'm the primary card holder (which I later found out they submitted that information incorrectly too). Fine! So my husband called, got it faxed to him and then faxed it onto me. Among other mistakes (as previously mentioned), the portion of the form in question looked a bit odd, almost like it had been tampered with. Regardless, it was ""submitted"" to me just how I needed it submitted to the insurance company. So, I called her back to ask her to simply resubmit it. I had to hear her go on and on about how that's not the way it works. So, I had another raised voice discussion with her, where she stated she couldn't help me. Thanks for nothing. more

Citysearch will not allow me to remove this, so I'm entering the required 100 characters in place of the original review. more