The person who is posted this complaint is Justin McNaughton fails to inform you that in the course of Appliance Factory Outlet''s (""AFO"") attempts to resolve his complaint, he provided AFO with contradicting and inaccurate information. \r
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He also fails to inform you that the BBB did not take any action on his complaint because of the following reasons:\r
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He first informed AFO that the damage to the floors of his house was caused by AFO and that he owned the house. AFO could not determine fault; however, because AFO could not determine fault, AFO trusted Mr. McNaughton's version of facts and AFO offered to pay him approximately $850 solely based on Mr. McNaughton's word. Mr. McNaughton told AFO that he owned the house and that AFO should pay him. While AFO drafted a legal release to settle Mr. McNaughton's claims, AFO learned that Mr. McNaughton was not the homeowner, he was a tenant. AFO verified this with the El Paso County Assessors records. As such, AFO could not legally settle with the tenant, Mr. McNaughton, unless the homeowner authorized AFO to pay Mr. McNaughton to settle damage to the homeowner's house. This is because the damage was to the house for which the homeowner suffered a financial loss, not Mr. McNaughton.\r
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When AFO informed Mr. McNaughton of this, he first continued to insist he was the homeowner, then he admitted he was not the homeowner but, ""there was no need to get the homeowner involved."" Mr. McNaughton lost all credibility with AFO and AFO grew even more suspicious of his claims. Nonetheless, AFO is still offered to pay him for the alleged damage if he and the homeowner sign a release. Mr. McNaughton refused to sign the release. As such, AFO has done all it can and the ball in in Mr. McNaughton's court.\r
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