American Plumbing & Elec Supl

I own my property and I am the President of my Condo Board Association.\r \r A few weeks ago (in Aug) the handyman for my building had a health issue and is no longer able to work. I’ve been looking and interviewing handymen but in the meantime, I tried to finish a few simple tasks myself. One of them was to purchase 2 sewage covers for the garage. \r \r I took pictures and measurements of the part I needed and went to American Plumbing store located on 17th and Alton Rd.\r \r When I arrived, there were 5 customers (all male) and I stood aside waiting for my turn.\r A few minutes later, one of the attendants ask who was next. I looked at the 5 customers as there were already looking at me and since nobody said anything, I responded “I guess it’s me” and they nodded as yes.\r \r As I started to explain what I needed and showing the pictures, another attendant came to look at them. The 2nd attendant told me he needed to know the brand. I said I had no idea. He complimented my pictures and measurement and told the 1st attendant to go to the back and bring what they had to compare with the pictures.\r \r At this time, an older man with an authority figure came into the conversation and told the attendants “forget about her, go take care of somebody else”. Both attendants “disappeared” pretty fast, so I assumed he was either the manager or the owner. (please notice that everybody else in the store were already been taking care of).\r \r As I am in chock I just responded “excuse me?” and he said “we don’t have what you need. Leave my store”. I said “the attendant told the other one to bring me what you have”. He responded “you don’t belong in my store. Leave!”. I just stand there, memorized and almost dizzy. At this point he yells “leave my store and don’t ever come back!” pointing to the door.\r \r I ran out shaking. \r \r Also I would like to add that I found a handyman (in Sept) and a few days ago he purchased the sewage covers from that same store...\r more

While I was asking what plumbing parts I would need (intending to buy the parts from them), a manager told the employee to stop helping me and bluntly quipped "we don't give free advice. We don't have time for that," even though the store had no other customers and at least four employees behind the counter. Although I told him I intended to get the parts from them, he rudely told me to go to Ace Hardware across the street. I told them I'd never return but they didn't care. It seems they don't want the public in their store, just contractors, and only as long as they don't ask any questions! Their rude demeanour is inexcusable. I could not recommend this place to ANYONE under ANY circumstances! AVOID AT ALL COSTS! more

I had a similar experience, except I'm male, so they treat both men and women badly! I sought advice on what plumbing part I needed (intending to buy it from them), when an older, heavy-set man with white hair came over and told the employee who was helping me to walk away, then told me they don't give free advice and said I should go to Ace Hardware across the street. He said "we don't have time for that," even though there were no other customers in the store and at least 4 employees behind the counter. I told him that I had been here many times but I would never return! more

The absolute worst customer service experience ever! I walked in with a sheet of paper and a detailed list of what I needed. The person behind the counter was demeaning and rude, SO rude one of the other customers jumped in to help me because they felt bad. more