American Lawn Equipment Corp

Hey Gravely97 or anyone, I have a question for you. I have a Walker MT20 that I bought from Ron before he sold. I've been happy. But, I also was having issues with Bob and company. Last year his wife was rude and somewhat stand-offish when I needed service. Their cost for my tune up was almost $400. I was online this morning looking for his number because I need to get my machine serviced and I came across all of these reviews. I am not shocked at all to read these. I'd like to take my business elsewhere. You had mentioned about other agencies being able to service Walker mowers in the L.V. Where can I go to bring my Walker for better or more affordable service? Thanks for your help, JerseyWalker more

When Ron sold this place it quickly went down hill, The new owner Bob has no experience in this business and it shows. The woman who works the counter is just as bad, After dealing with Ron for 20 years American Lawn is so poorly run and has no management. They dont have the equipment in stock and try to force what they do have on you. I was taking my equipment in for service because I have dealt with Dan for many years and trust his work, he is the only reason to go to American Lawn. On a recent and my last visit I needed to talk to Dan about some repair work and was told by Bob that I could no longer talk to him because he is working. WTF? Thousands spent over the years and this guy tells me that! Take some advice Bob, take a shower,stop coming to work with the red eyes and get some management skills before this place goes under.Thankfully there are Gravely and Walker dealers close in the area so there is no need for me to return. Seems that a lot of the valleys landscapers have done the same. What a shame. How do you lend out a customers machine that you were trying to sell and let it get destroyed as todolio says. Wow!! Thats managment. more

STAY AWAY FROM THIS PLACE FOR EVERYTHING!!! I BOUGHT A 2007 Z60 GRAVELY ZERO DEGREE FROM THEM IN 2007. MARCH 2011 I HAD THEM PUT ON CONSIGNMENT MY ZERO WAS LIKE BRAND NEW CONDITION WITH 88 HOURS AFTER BEING THERE FOR 6 MONTHS THEY DID NOT SELL IT I WENT TO PICK IT UP. NOT ONLY DID THEY DESTROY MY NEW LIKE MOWER THEY TELL ME THAT I NEVER PAID FOR MY BAGGER BACK IN 2007 HELLO WOULDN'T THEY HAVE COME AFTER ME IN 2007 THEY ARE TRYING TO SCAM ME. MY MOWER CAME BACK WITH ALL KINDS OF DAMAGE TO IT INCLUDING NOW 149 HOURS ON IT, GOLF BALL WEDGE UP IN THE DECK, RIPPED STICKERS DAMAGED DECK, TIRES, BAGGER, BLADES, BEZELS, SEAT HANDLE GRIPS, AND MUCH MORE, THEY ARE UNPROFESSIONAL AND COMPLETE RIP OFFS THE OWNER BOB IS A COMPLETE LOSER. IF YOU ARE SMART STAY AWAY FROM AMERICAN LAWN EQUIPMENT THIS PLACE WENT TO HELL AS SOON A LAUCHNERS SOLD IT TO BOB THEY SUCK more

Interesting but I had the same experience as eze117....seems like a recurring theme at this place. Not sure what going back to discuss will do after a few bad experiences. more

This does not tell the whole story, anytime eze117 would like to talk to me about his mower he should come on over to the shop before he writes this fantasy story. more

I've been going to what was previously Lauchners for over 10 years for tuneups. They always did a great job for a reasonable rate. I'd get my lawnmower back in good shape and would service it every 1 - 2 years. Not the case since they changed owners in the last year or so. I took my lawnmower there for a regular tune up and paid $140. I thought fine I hadn't taken it in over 2 years so that made sense given wear and tear. I started cutting my lawn and the mower would turn off by itself. Mind you the lawn wasn't high at all and was a bit wet. Moist lawn never caused my lawnmower to shut off. I took it back and he told me they'd look at it. The young man who isn't very knowledgeable about servicing mowers told me that if he felt it wasn't in good shape he wouldn't have tuned it up for $140 and there was probably something minor off. Got it back a 2nd time w/ a minor fix only to find out the same issue...mower is turning off. Took it back a 3rd time. This time he said they couldn't find anything and the mechanic even cut the grass and it was fine. Typical service response when they have no answers. $140 down the drain for a lawnmower that was running fine before I got it serviced. I won't go back there again... more