When we re-did our home we put our heating and air conditioning systems in the attic. We also purchased a service contract. Any time we've had issues, we could call on American Cool AIr and they were at our home promptly. Every spring and fall they would check out our system and have it ready for the weather change. When our neighbor had concrete work done and some splashed into our compressors, American Cool Air came out and checked them out and cleaned them - no charge.
Their rates are reasonable. My only complaint was a dispute we had about who was responsible for the humidifier maintenance, which is attached to the system. When we had a problem with that, but the plumber and ACA denied responsibility, although it was ACA who finally did solve the problem.
They did a terrific job on the heating system itself and came back several times when we identified problems in the home. They also helped us with ordering filters.
PROS: helpful & reliable
CONS: needed to figure out exac
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